Timothy Herrera
Edmond,OK
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Corporate Tools
Post Falls, ID
01.2024 - Current
- Have worked on and helped build multiple teams and projects such as the BOI team, Flex team, Recruiting team, central and western.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
- Trained new team members on company policies and customer service protocols, fostering a knowledgeable workforce.
- Implemented process improvements that streamlined communication between departments, reducing response times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Lead Carpet Tech
Zerorez
Edmond, OK
08.2022 - 01.2024
- Operated advanced cleaning equipment, ensuring optimal carpet care and maintenance.
- Trained new team members on effective cleaning techniques and safety protocols.
- Developed customized cleaning plans based on client needs and carpet types.
- Coordinated schedules to maximize efficiency of cleaning routes and minimize downtime.
- Resolved customer inquiries and concerns, fostering positive client relationships.
Call Center Assistant Manager
Costco Wholesale
Oklahoma City, OK
08.2020 - 06.2022
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Managed multiple communication channels, including phone, email, and chat support.
- Trained new team members on call handling procedures and company policies.
- Analyzed call metrics to identify trends and enhance operational efficiency.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Supervised daily operations, ensuring optimal service delivery and customer satisfaction.
Assistant Manager
Circle K
Edmond, OK
01.2017 - 08.2020
- Implemented inventory management processes, enhancing stock accuracy and reducing waste.
- Trained and mentored staff, fostering team development and operational efficiency.
- Oversaw daily operations, ensuring compliance with safety and regulatory standards.
- Established strong vendor relationships to negotiate favorable terms and pricing on supplies.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
Education
High School Diploma -
Edmond Memorial Highschool
Edmond, OK05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Team development
- Administrative support
- Route management
Timeline
Customer Service Representative
Corporate Tools
01.2024 - Current
Lead Carpet Tech
Zerorez
08.2022 - 01.2024
Call Center Assistant Manager
Costco Wholesale
08.2020 - 06.2022
Assistant Manager
Circle K
01.2017 - 08.2020
High School Diploma -
Edmond Memorial Highschool