Timothy Hoffman
Jackson
Summary
Driven professional with a proven track record, excelling in customer service and sales expertise. Leveraged product knowledge and attention to detail to enhance customer satisfaction and increase sales revenue. Demonstrated exceptional upselling abilities and adept at issue resolution, contributing to a positive customer experience
Overview
15
15
years of professional experience
Work History
Business Development Manager
Diamond Case
08.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Inside Sales Representative / Customer Service
Power Drive Systems Inc
08.2019 - 07.2024
- Processed customer sales orders
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Purchasing Agent
Power Drive Systems Inc
04.2014 - 08.2019
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
Warehouse Assistant
Power Drive Systems Inc
08.2009 - 04.2014
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Education
Associate of Arts - Psychology
Jackson College
Jackson, MIBachelor of Arts - Psychology
Eastern Michigan University
Ypsilanti, MISkills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Upselling and Cross Selling
- Issue Resolution
- Order Management
- Product Knowledge
- Goal Setting
- Sales expertise
High school Officiating
Registered official for high school football, hockey, and softball.
Skills I have obtained from this hobby are conflict resolution and how to deescalate volatile situation
Timeline
Business Development Manager
Diamond Case
08.2024 - Current
Inside Sales Representative / Customer Service
Power Drive Systems Inc
08.2019 - 07.2024
Purchasing Agent
Power Drive Systems Inc
04.2014 - 08.2019
Warehouse Assistant
Power Drive Systems Inc
08.2009 - 04.2014
Associate of Arts - Psychology
Jackson College
Bachelor of Arts - Psychology
Eastern Michigan University
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