Crystal Taylor
Gardendale,AL
Summary
Accomplished Certified Medical Assistant with a proven track record at Southview Medical Group PC, excelling in HIPAA compliance and patient scheduling. Demonstrated expertise in streamlining operations and enhancing patient care through effective communication and meticulous attention to detail. Achieved significant improvements in patient experience and operational efficiency.
Overview
14
14
years of professional experience
Work History
Certified Medical Assistant
Southview Medical Group PC
09.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Optometric Technician
Day Eye Care
03.2020 - 09.2023
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Receptionist
Brookwood Women's Health
02.2017 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Staffing Manager
ALWAYS THERE IN-HOME CARE INC.
09.2010 - 02.2017
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
Education
Associate of Science - Medical Assistant
Wallace State Community College
Hanceville, AL08.2007
High School Diploma -
Mortimer Jordan High School
Kimberly, AL05.2002
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
Timeline
Certified Medical Assistant
Southview Medical Group PC
09.2023 - Current
Optometric Technician
Day Eye Care
03.2020 - 09.2023
Receptionist
Brookwood Women's Health
02.2017 - 03.2020
Staffing Manager
ALWAYS THERE IN-HOME CARE INC.
09.2010 - 02.2017
Associate of Science - Medical Assistant
Wallace State Community College
High School Diploma -
Mortimer Jordan High School
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