Timothy Jackson
Crowley
Summary
Dynamic automotive professional with extensive experience at Bridgestone Firestone, excelling in troubleshooting and customer service. Proven track record in enhancing vehicle performance through effective maintenance and repairs. Known for fostering team collaboration and maintaining meticulous records, ensuring high-quality service delivery and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Sales & Service Specialist
Bridgestone Firestone
Mansfield, TX
03.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers in selecting products that best met their needs, enhancing overall satisfaction.
- Processed sales transactions accurately using point-of-sale systems to ensure smooth operations.
- Maintained knowledge of product features and benefits to effectively communicate with customers.
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Collaborated with team members to ensure a seamless service experience during peak hours.
- Conducted routine maintenance and inspections to identify potential issues before they escalated.
- Implemented preventive maintenance schedules that reduced vehicle downtime for clients.
Automotive Technician Level C
Bridgestone Firestone
Mansfield, TX
08.2022 - 03.2024
- Diagnosed and repaired various automotive systems, including brakes, steering & suspension, and engines
- Performed Alignments on a wide variety of cars, trucks, & vans.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed safety and emissions inspections.
Automotive Detailer
Dallas College
Richardson, TX
12.2021 - 08.2022
- Conducted thorough exterior and interior vehicle cleaning to enhance presentation quality.
- Operated advanced detailing equipment, ensuring effective stain removal and surface protection.
- Monitored inventory levels of cleaning supplies, ensuring availability for uninterrupted operations.
- Implemented best practices for product usage, reducing waste while maintaining quality standards.
Automotive Technician
City Garage
Garland, TX
07.2021 - 12.2021
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed safety and emissions inspections.
- Conducted routine oil changes and fluid checks to ensure vehicle performance and safety.
- Performed inspections on various automotive systems to identify maintenance needs and prevent future issues.
Automotive Technician
VP Auto Sales
Garland, TX
05.2021 - 07.2021
- Prepare Used Cars for Re-sale.
- Replaced worn and damaged parts, such brake pads, tires, speakers, seats, lights, and mirrors.
- Replaced damaged body panels, bumpers, and undercarriage splash guard.
- Preformed basic maintenance such as oil changes, and replaced minor wear items such as wiper blades
- Installed GPS tracking devices.
Automotive Technician Level C
Bridgestone Firestone
Garland, TX
09.2020 - 05.2021
- Diagnosed and repaired various automotive systems, including brakes, steering & suspension, and engines,
- Preformed Alignments on cars, trucks, and vans.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed safety and emissions inspections.
Automotive Technician Level C
Bridgestone Firestone
Dallas, TX
05.2019 - 09.2020
- Diagnosed and repaired various automotive systems, including brakes, steering & suspension, and engines.
- Preformed vehicle maintenance such as oil changes and replacing air filters.
- Analyzed and located malfunctions in brakes, switches, and control systems.
Diesel Mechanic
Rush Enterprises
Irving, TX
05.2018 - 11.2018
- Diagnosed and repaired diesel engines, ensuring optimal performance and reliability.
- Conducted preventive maintenance on heavy-duty vehicles to minimize downtime.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
Automotive Lube Technician
Bridgestone Firestone
Dallas, TX
06.2017 - 05.2018
- Streamlined oil change processes, reducing service time while maintaining high-quality standards.
- Assisted in maintaining a clean and organized workspace, adhering to safety protocols consistently.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
Satellite Communications Operator & Maintainer
United States Army
Fort Belvoir, VA
03.2007 - 06.2011
- Operated satellite communication systems to ensure reliable data transmission.
- Monitored signal quality and performed troubleshooting to maintain operational efficiency.
- Collaborated with cross-functional teams to coordinate Earth Terminal repairs and maintenance activities.
- Conducted regular system checks and preventive maintenance to minimize downtime of communication networks.
- Trained junior operators on equipment usage and best practices in satellite communications.
- Managed secure communications channels, ensuring confidentiality of sensitive information transmitted via satellite networks.
- Supported mission-critical operations, providing timely and accurate satellite communications support to various teams.
Tactical Satellite Communications Specialist
United States Army
Uijeongbu, South Korea
03.2006 - 03.2007
- Operated tactical satellite communication systems to ensure reliable connectivity in diverse environments.
- Coordinated installation and maintenance of satellite communications equipment for mission-critical operations.
- Led troubleshooting efforts to resolve technical issues, minimizing downtime during critical missions.
- Assisted in the planning and execution of field exercises, providing on-site tactical satellite communications expertise to ensure mission success.
Tech Control Facility Operator & Maintainer
United States Army
Fort Detrick, MD
09.2003 - 06.2005
- Operated multi-line phone systems to manage incoming and outgoing communications efficiently.
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Monitored radio communications, maintaining situational awareness for field operations and incidents.
- Assisted in training new staff on communication procedures and operational systems for effective performance.
Tech Control Facility Operator & Maintainer
United States Army
Uijeongbu, South Korea
09.2002 - 09.2003
- Operated and maintained facility equipment to ensure optimal performance and safety standards.
- Conducted regular inspections of facility systems, identifying issues for timely resolution.
- Managed and monitored processes and machine systems by observing readings on control boards.
Education
CompTIA Security+ Certification - Cyber Security
International American University
Los Angeles, CA03-2026
NGT Cyber Security Associate - Cyber Security
International American University
Los Angeles, CA02-2026
Full Stack Network - IT Network Security
International American University
Los Angeles, CA12-2025
No Degree - Diesel Technology
Lincoln Technical Institute
Grand Prairie, TX05-2018
No Degree - Automotive Technology
Lincoln Technical Institute
Grand Prairie, TX05-2017
Military Occupational Specialty 25S - Satellite Communications
United States Army Signal School
Fort Gordon, GA12-2005
Military Occupational Specialty 25P (formerly 31P) - Microwave Communications
United States Army Signal School
Fort Gordon, GA08-2002
Basic Combat Training - Combat Tactics, Weapons, And Military Operation
United States Army
Fort Jackson, SC02-2002
High School Diploma -
North Garland High School
Garland, TX05-2001
Skills
- Performance tracking
- Troubleshooting skills
- Customer service
- Honest and dependable
- Team collaboration
- Problem-solving
- Maintaining records
- Relaying complex information
Languages
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Coding and Programming
- Video Gaming
- Video Game Design
- Sustainable Tech Innovations
- Digital Art and Animation
- Artificial Intelligence (AI) and Machine Learning
- Virtual Reality
Timeline
Sales & Service Specialist
Bridgestone Firestone
03.2024 - Current
Automotive Technician Level C
Bridgestone Firestone
08.2022 - 03.2024
Automotive Detailer
Dallas College
12.2021 - 08.2022
Automotive Technician
City Garage
07.2021 - 12.2021
Automotive Technician
VP Auto Sales
05.2021 - 07.2021
Automotive Technician Level C
Bridgestone Firestone
09.2020 - 05.2021
Automotive Technician Level C
Bridgestone Firestone
05.2019 - 09.2020
Diesel Mechanic
Rush Enterprises
05.2018 - 11.2018
Automotive Lube Technician
Bridgestone Firestone
06.2017 - 05.2018
Satellite Communications Operator & Maintainer
United States Army
03.2007 - 06.2011
Tactical Satellite Communications Specialist
United States Army
03.2006 - 03.2007
Tech Control Facility Operator & Maintainer
United States Army
09.2003 - 06.2005
Tech Control Facility Operator & Maintainer
United States Army
09.2002 - 09.2003
CompTIA Security+ Certification - Cyber Security
International American University
NGT Cyber Security Associate - Cyber Security
International American University
Full Stack Network - IT Network Security
International American University
No Degree - Diesel Technology
Lincoln Technical Institute
No Degree - Automotive Technology
Lincoln Technical Institute
Military Occupational Specialty 25S - Satellite Communications
United States Army Signal School
Military Occupational Specialty 25P (formerly 31P) - Microwave Communications
United States Army Signal School
Basic Combat Training - Combat Tactics, Weapons, And Military Operation
United States Army
High School Diploma -
North Garland High School
Awards
US Army Awards: Army Achievement Medal (x2), Superior Unit Award, Army Good Conduct Medal (x2), National Defense Service Medal, Global War on Terrorism Service Medal, Korean Defense Service Medal, Army Service Ribbon, Overseas Service Ribbon (x2)