Timothy James
McKinney
Summary
Proven server with a track record of enhancing customer satisfaction through exceptional service and guest engagement, notably at 54th Street Grill & Bar. Skilled in cash handling and fostering collaborative environments, I excel in multitasking and prioritizing tasks to boost sales and productivity. My strong work ethic and dedication to customer service have consistently resulted in repeat business and positive guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
54th Street Grill & Bar
06.2024 - Current
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Fogo De Chao
11.2023 - 03.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Olive Garden Restaurant
02.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Panera Bread
11.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Mount Vernon Township Highschool
Mount Vernon, IL05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Tableside etiquette
- Task prioritization
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Server
54th Street Grill & Bar
06.2024 - Current
Server
Fogo De Chao
11.2023 - 03.2024
Server
Olive Garden Restaurant
02.2023 - 10.2023
Cashier
Panera Bread
11.2022 - 02.2023
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Mount Vernon Township Highschool
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