TIMOTHY J MULDER
Yucaipa,CA
Summary
Experienced results-driven sales representative with over 20 years of experience who is effective at multi-tasking and balancing customer needs and acquiring new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
37
37
years of professional experience
Work History
Inside Sales and After-Sales Supervisor
Nilfisk Hydrotek HPW
02.2020 - Current
- Applied leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked cooperatively with Inside Sales team to deliver superior services and products offerings.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems in a timely manner.
- Maintained a good working relationship with regional managers on current product offerings and work flow process on current customer accountings.
- Maintained oversight on Warranty issues and providing resolution.
- Utilize a CRM system to input customer information and communication.
Inside Sales Team Lead
Nilfisk Hydrotek Systems
11.2015 - 02.2020
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Worked closely with other departments to coordinate sales orders and customer expected shipping fulfillments.
- Communicated with the sales team to collaboratively maintain client correspondence.
Inside Sales Representative
Hydrotek Systems Inc
01.2008 - 11.2015
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Technical Support Advisor and Customer Service
Hydrotek Systems Inc
11.2005 - 01.2008
- Served as primary point of contact for triaging technical issues.
- Reviewed technical guidelines to verify compliance
- Evaluated technical control manuals and operational documentation, editing content for clarity and compliance with pressure washer standards.
Electrical Wiring Assembler
Hydrotek Systems Inc
09.2003 - 11.2005
- Technician responsible for assembling, connecting and installing electrical wiring and components in various products and systems.
- Worked accordingly with schematics to ensure accurate and efficient subassemblies with hand and power tools.
Reservation Sales Agent
Amtrak
10.1991 - 05.1997
- Answered incoming phone calls and addressed questions from customers regarding travel questions.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Ticket Agent
Alaska Airlines
05.1990 - 09.1991
- Assisted passengers with travel questions, check-in ticketing, dispatching flights, loading and unloading flights and screened boarding passes at departure gate.
- Responsible for announcing flight schedule changes, meal inventory and ticket count.
- Used computerized ticketing systems to process ticket orders accurately and securely.
Retail Sales Associate
The Harris Company
09.1988 - 04.1990
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Airline/Travel Specialist -
International Air Academy
04.1990
Skills
- Attention to detail
- Processes and procedures
- Training and mentoring
- Verbal and written communication
- Relationship building
- Goal oriented
- Salespad Operating System
- Management collaboration
- Researched sales leads
- Knowledge of Salesforce
Timeline
Inside Sales and After-Sales Supervisor
Nilfisk Hydrotek HPW
02.2020 - Current
Inside Sales Team Lead
Nilfisk Hydrotek Systems
11.2015 - 02.2020
Inside Sales Representative
Hydrotek Systems Inc
01.2008 - 11.2015
Technical Support Advisor and Customer Service
Hydrotek Systems Inc
11.2005 - 01.2008
Electrical Wiring Assembler
Hydrotek Systems Inc
09.2003 - 11.2005
Reservation Sales Agent
Amtrak
10.1991 - 05.1997
Ticket Agent
Alaska Airlines
05.1990 - 09.1991
Retail Sales Associate
The Harris Company
09.1988 - 04.1990
Airline/Travel Specialist -
International Air Academy
Similar Profiles
Daniel StewartDaniel Stewart
Regional Sales Manager at Nilfisk HPWRegional Sales Manager at Nilfisk HPW
SHILENDRA SINGHSHILENDRA SINGH
Logistics /Warehouse Manager at M/s Hydrotek Engineering Co (Electrical Solution Division)Logistics /Warehouse Manager at M/s Hydrotek Engineering Co (Electrical Solution Division)
Kim SpenceKim Spence
Office Manager/Assistant To Director at HPW Real Estate SchoolOffice Manager/Assistant To Director at HPW Real Estate School
STEPHENIE FULTSSTEPHENIE FULTS
Substitute Teacher, K-12 at Colton Joint Unified School DistrictSubstitute Teacher, K-12 at Colton Joint Unified School District
Jodie SandersJodie Sanders
Assistant Casino Manager at Morongo Casinon Resort & SpaAssistant Casino Manager at Morongo Casinon Resort & Spa