Timothy Jones
El, MIRAGE,AZ
Summary
Accomplished Service Advisor with a proven track record, excelling in customer satisfaction and strategic sales. Leveraged exceptional customer service and problem-solving skills to enhance client loyalty and drive repeat business. Proficient in inventory management and upselling, consistently exceeding sales targets by 15%.
Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.
Overview
11
11
years of professional experience
Work History
Service Advisor
Wilhelm Automotive
Surprise, AZ
10.2020 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Maintenance Technician
Sun Health
06.2019 - 10.2020
- Inspected and tested machinery and equipment to diagnose malfunctions
- Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules
- Managed available parts, tools and materials inventory to maintain prompt response capability
- Reviewed technical documentation to perform accurate repairs on diverse equipment
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment
Service Advisor
Surprise Car Care
02.2019 - 05.2019
- Responded to customer requests with friendly, knowledgeable service and support
- Answered customer questions about services and provided detailed explanations regarding service charges
- Suggested add-on services that would be helpful to customers and improve bottom line
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Handled all customer relations issues in a gracious manner and in accordance with company policies
Service Advisor
State Trailer Supply
05.2018 - 02.2019
- Answered customer questions about services and provided detailed explanations regarding service charges
- Responded to customer requests with friendly, knowledgeable service and support
- Answered customer telephone calls promptly and in an appropriate manner
- Liaised with customers, management and sales team to meet customer needs
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Service Advisor
AutoNation Chevrolet Arrowhead
05.2017 - 05.2018
- Reviewed files, records and other documents to obtain information and respond to customer requests
- Provided an elevated customer experience to generate a loyal clientèle
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Served as the main liaison between customers, management and sales team
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Handled customer issues with confidence, using [Skill] to provide effective resolution
- Responded to customer requests with friendly, knowledgeable service and support
Customer Service
Quality Bumper-
06.2015 - 05.2017
- Exceeded sales goalsin bumpers and aftermarket accessories every week
- Documented all customer inquiries and comments thoroughly and quickly
- Coordinated between billing department and customers to resolve problems
- Extensive scheduling and customer service
- Installation of aftermarket accessories.
Service Advisor
Brakes Plus
02.2015 - 06.2015
- Extensive customer service advisor with multiple phone lines to respond and coordinate
- Day to day operations oversight and responsibility
- Resource and time management for multiple employees.
Store Manager
Quality Auto Care and Tire Center-
10.2014 - 02.2015
- Day to day operational duties including crew management
- Open and close store
- Maintained records related to sales
- Prepared sales slips and sales contracts
- Helped customers with questions, problems and complaints in person and via telephone
- Trained and served as a peer coach for new sales associates
Education
GED -
Centennial High School
Bakersfield, CA02.2006
Skills
- Exceptional customer service
- Cash register operations
- Opening and closing procedures
- Inventory management
- Excellent people skills
- Problem-solving skills
- Upselling
- MS Windows and Mac proficient
- Proficient in cash management
- Strategic sales knowledge
- Project Management
- Exhaust Specialist
Timeline
Service Advisor
Wilhelm Automotive
10.2020 - Current
Maintenance Technician
Sun Health
06.2019 - 10.2020
Service Advisor
Surprise Car Care
02.2019 - 05.2019
Service Advisor
State Trailer Supply
05.2018 - 02.2019
Service Advisor
AutoNation Chevrolet Arrowhead
05.2017 - 05.2018
Customer Service
Quality Bumper-
06.2015 - 05.2017
Service Advisor
Brakes Plus
02.2015 - 06.2015
Store Manager
Quality Auto Care and Tire Center-
10.2014 - 02.2015
GED -
Centennial High School