Timothy Kirkpatrick II

• Conducted scheduled sales calls with inbound leads, guiding prospects through a structured sales process to achieve consistent close rates.
• Collaborated with marketing teams and setters to ensure alignment on lead quality and customer journey.
• Delivered persuasive, value-driven sales presentations for offers ranging from $2K–$50K+.
• Handled objections with empathy and authority, converting skeptical prospects into committed clients.

• Helped customers complete purchases, locate items, and join reward programs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Greeted customers entering store and responded promptly to customer needs.
• Restocked and organized merchandise in front lanes.

• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Set positive example for team members by providing high-quality, efficient service.

• Changed out cooking oil on regular basis and kept fry area clean to avoid grease fires or hazards.
• Streamlined kitchen processes by implementing improved workflow strategies for increased productivity during busy shifts.
• Unloaded food supplies from distributor trucks and efficiently organized inventory.
• Wrapped, dated and rotated food items to properly store food and maintain freshness.
• Trained new hires on fryer operations, safety procedures, and company policies, fostering a cohesive and efficient work environment.

• Instructed crew members in safe work practices and methods to reduce work-related injuries.
• Settled crew member disputes by addressing problems quickly and providing successful mediation.
• Resolved conflicts among team members professionally, maintaining a harmonious work atmosphere.

(This was a summer job spanning from May-July, 2018-2020)