Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Lee

Wylie,TX

Summary

Dynamic Administrative Assistant with a proven track record at Tim Lee Ministries, excelling in service excellence and efficient data input. Enhanced customer satisfaction through exceptional relationship-building and effective problem-solving. Demonstrated digital literacy and office management skills, contributing to operational efficiency and maintaining confidentiality in all communications.

Overview

32
32
years of professional experience

Work History

Administrative Assistant

Tim Lee Ministries
12.1999 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Co-Owner

Best Services Inc.
06.1993 - 11.1999
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Bachelor of Science - Sports Management

Liberty University
Lynchburg, VA
05-2027

Skills

  • Service Excellence
  • Efficient Data Input
  • Digital Literacy
  • Office Management

Timeline

Administrative Assistant

Tim Lee Ministries
12.1999 - Current

Co-Owner

Best Services Inc.
06.1993 - 11.1999

Bachelor of Science - Sports Management

Liberty University

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Timothy Lee