Timothy Mahon
Grove City,OH
Summary
Dynamic Operations Manager with a proven track record at Bleckmann Fashion & Lifestyle Logistics, excelling in process improvement and time management. Adept at enhancing productivity and fostering strong customer relationships, I effectively implement standard operating procedures and provide impactful employee training to drive operational success. Certified train the trainer on all powered industrial trucks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Bleckmann Fashion & Lifestyle Logistics
Groveport, Ohio
04.2024 - Current
- Managed daily operations of logistics for fashion and lifestyle products.
- Coordinated with vendors to ensure timely deliveries and inventory accuracy.
- Oversaw warehouse activities to maintain efficient workflow and safety standards.
- Implemented process improvements to enhance operational efficiency and productivity.
- Trained staff in best practices for inventory management and order fulfillment.
- Developed schedules to optimize resource allocation and meet project deadlines.
- Communicated with cross-functional teams to align goals and streamline operations.
- Evaluated operational performance to identify areas for enhancement and cost savings.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Presented performance and productivity reports to supervisors.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
Senior Operations Supervisor
Ryder Logistics
Pataskala, Ohio
05.2023 - 01.2024
- Managed daily operations to ensure efficient logistics and distribution processes.
- Oversaw team performance to maintain high standards of service delivery.
- Trained new staff on procedures and safety protocols within the facility.
- Coordinated scheduling and resource allocation for optimal operational efficiency.
- Collaborated with cross-functional teams to resolve operational challenges effectively.
- Monitored inventory levels and managed replenishment processes for timely deliveries.
- Resolved escalated customer complaints in a timely manner.
- Participated in project planning sessions with other key stakeholders.
- Implemented cost-saving initiatives while maintaining high quality service levels.
- Conducted regular meetings with team members to review progress and discuss challenges.
- Performed regular audits of operational processes to identify potential risks.
- Identified root causes of operational issues and implemented corrective action plans accordingly.
- Managed customer inquiries regarding order status, product availability.
- Analyzed production data to identify opportunities for process optimization.
- Provided guidance and direction to subordinates in resolving complex problems.
- Ensured compliance with safety regulations and company policies across all departments.
- Assisted in developing new strategies for improving productivity and efficiency.
- Evaluated employee performance on an ongoing basis and provided feedback as needed.
Customer Service Manager
Kane Logistics
03.2020 - 01.2023
- Manage team of supervisors, taskers/coordinators, FL Operators, and cycle counters to receive, monitor all inbounds from KKC MARS pet food.
- Maintain relationship with customers at MARS pet food through daily communications, site visits and customer visits. Traveling as needed.
- Conduct daily staff meetings with quality, inventory, and operations managers to discuss daily operations and site needs.
- Review previous days orders and determine any areas of improvements using SAP and JDA.
- Review timecards using Kronos daily and approve at the end of each pay period.
- Provide track and traces for all inbound and outbound product upon customer request. This was completed using WMS systems SAP and JDA.
- Conduct monthly building and rack inspections. Reporting all needed repairs to maintenance.
- Conduct monthly critical audits and review all documents as required.
- Daily Microsoft teams meetings with customers to review previous day and current day performance and needs.
- Prepare weekly updates and reports for Director and VP.
- Attainment to schedule reports using weighted averages.
- Creation of multiple Standard operating procedures
- Creation of multiple Complete work instructions.
- Daily floor walks to ensure safety and performance of the site.
- Traveled to various sites 25% of the time to assist in training, Quarterly business reviews, customer site visits.
Operations Supervisor
DHL
08.2015 - 03.2020
- Manage team of coordinators and up to 30 associates to co-pack and ship material for Nikon.
- Review forecasting with customer and set schedule to produce materials for product launches.
- Conduct daily staff meetings, review fill rates with staffing agencies to ensure site needs have been met.
- Safety walks through the operation to ensure all employees go home safe.
- Review previous days completion rate with customers and adherence to weekly schedule.
- Validate all RMAs at the end of shift for accuracy.
- Developed Work Instructions for WMS emulator.
- Process returns and validate authenticity. Prepare all returned items for shipment to be refurbished.
- Reject all false returns or unapproved returns.
- Issue credit for all returned consignment materials.
- Continuously monitor inventory through WMS, set cycle counts, quarterly full inventories.
- Receive all refurbished material into inventory and repackage for secondary market resale.
- Associate performance reviews, coaching, training
- Attainment to schedule
- Review all weekly timecards and submit for approval.
Plumbing Repair Supervisor
Rescue Rooter
08.2014 - 08.2015
- Tracked daily, weekly, monthly, etc. performance reports.
- Managed a team of 24 employees.
- Communicated with city, state, and county permit offices to obtain permits for sewer line excavation, water line replacement and interior plumbing.
- Design sewer line specifications, water line replacement and interior plumbing.
- Communicate with OUPS to ensure locations of buried utilities that could pose hazard or risk to utilities, properties, or employees under OSHA safe standards and regulations.
- Complete all on site job inspections, reports, and photos.
- Operated Ridgid sea snake camera, Navitrack locator (Generation 1 &2), CS10 monitor, Ridgid shoulder unit laptop.
- Adhered to company standards and quotas for company replacements.
Education
HIGH SCHOOL DIPLOMA -
BURCH HIGH SCHOOL
Delbarton, WV01.2001
Skills
- Process improvement
- Inventory management
- Team scheduling
- Standard operating procedures
- Employee training
- Customer relationship management
- Quality assurance
- Performance monitoring
- Staff development
- Problem solving
- Effective communication
- Time management
- Conflict resolution
Certification
- Certified site trainer by Forklift training systems. Responsible for all P.I.T practical tests, documentation and safety reviews. Certification is valid for 3 years aligned with all OSHA guidelines.
Timeline
Operations Manager
Bleckmann Fashion & Lifestyle Logistics
04.2024 - Current
Senior Operations Supervisor
Ryder Logistics
05.2023 - 01.2024
Customer Service Manager
Kane Logistics
03.2020 - 01.2023
Operations Supervisor
DHL
08.2015 - 03.2020
Plumbing Repair Supervisor
Rescue Rooter
08.2014 - 08.2015
HIGH SCHOOL DIPLOMA -
BURCH HIGH SCHOOL