Timothy Mates
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area Supervisor
Ross Dress for Less
06.2025 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Store Protection Specialist
Ross Dress for Less
01.2025 - 06.2025
- Coordinated with external security vendors to ensure the proper functioning of electronic security systems, including CCTV cameras and alarm systems.
- Trained new Store Protection Specialists on company policies, procedures, and best practices for maintaining a secure retail environment.
- Conducted thorough investigations into incidents of theft or fraud and conducted practices to mitigate internal and external theft.
- Collaborated with management to develop and implement store-specific security protocols, addressing unique challenges and risks.
Ralphs Associate
Kroger
01.2024 - 01.2024
- Assisted customers with shopping-related tasks and questions
- Assisted in upkeeping IT security practices related to company guidelines
- Assisted in IT-related practices such as Window's defender and back up creation
Event Staff/Construction
GoStaff
01.2024 - 01.2024
- Coordinated with various companies in set up and clean up duties
- Assisted contractors in construction-related duties
- Worked with employers and employees to complete assigned tasks
Adoption Staff
Perfect Pet Rescue
01.2014 - 01.2015
- Assisted in set up of rescue location
- Replaced outdated technology such as computers and installed new operating systems. Maintained windows security on staff computers.
- Created backups for company files.
- Maintained and organized related documents
- Greeted and assisted customers in adopting rescue dogs
Education
Bachelors of Science - Computer Information Systems
California State University, Los Angeles
01.2023
Associates degree - Arts studies
El Camino Community College
01.2019
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Customer service
- Safety management
Certification
- Step Into IT Support | 2024
- OpenClassrooms, issued in France
Languages
English
Native or Bilingual
Timeline
Area Supervisor
Ross Dress for Less
06.2025 - Current
Store Protection Specialist
Ross Dress for Less
01.2025 - 06.2025
Ralphs Associate
Kroger
01.2024 - 01.2024
Event Staff/Construction
GoStaff
01.2024 - 01.2024
Adoption Staff
Perfect Pet Rescue
01.2014 - 01.2015
Associates degree - Arts studies
El Camino Community College
Bachelors of Science - Computer Information Systems
California State University, Los Angeles
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