Timothy McDonald
Cincinnati,OH
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
Work History
Customer Support Representative
Department of Treasury
Covington, KY
08.2022 - Current
- Resolved customer inquiries promptly.
- Created detailed reports of customer issues for further review.
- Handled escalated customer service issues with professionalism and empathy.
- Processed refunds and credits when appropriate.
Nurse Assistant
Select Medical
Cincinnati, OH
04.2021 - 08.2024
- Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
- Performed vital signs checks such as blood pressure and temperature readings for patients.
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
Paraprofessional
Cincinnati Public Schools - Silverton Elementary
Cincinnati, OH
08.2021 - 08.2022
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Helped implement behavior management strategies for individual students.
Nurse Assistant
Majorie P. Lee Retirement Community
Cincinnati, OH
04.2020 - 08.2021
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Education
Associate of Applied Science - Electronics Technology
DeVry University
Decatur, GASkills
- Complaint Handling
- Customer Success Management
- Call Management
- Service desk support
- Time management abilities
- Customer Service
Timeline
Customer Support Representative
Department of Treasury
08.2022 - Current
Paraprofessional
Cincinnati Public Schools - Silverton Elementary
08.2021 - 08.2022
Nurse Assistant
Select Medical
04.2021 - 08.2024
Nurse Assistant
Majorie P. Lee Retirement Community
04.2020 - 08.2021
Associate of Applied Science - Electronics Technology
DeVry University
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