Timothy M. Holloway
Rochester
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Home2Suites
Rochester
02.2025 - Current
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Posted incidental charges to ledgers, manually or by using computers.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Provided excellent customer service while upholding company policies.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Compliance Coordinator
Envoy Air: American Airlines Group
Rochester
12.2024 - Current
- Ensured strict adherence to regulatory requirements through comprehensive investigations
- Assessed and enforced compliance with pertinent legal and regulatory standards
- Strengthened business partnerships by managing comprehensive training programs for employees and supervisors
- Designed and executed robust monitoring systems to ensure continuous compliance with relevant laws and regulations
- Collaborated with cross-functional teams to enhance compliance processes, resulting in improved operational efficiency and risk mitigation
Senior Administrative Assistant
University of Rochester: Strong Memorial Hospital: Emergency Department
Rochester
04.2021 - 12.2024
- Coordinated travel arrangements for executive staff members.
- Performed research tasks related to departmental projects or initiatives.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Front Desk Manager
Hyatt Regency Mccormick Place
Rochester
03.2022 - 11.2024
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Managed guest check-in and check-out procedures, reservations and payments.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
Supervisor
University of Rochester: Highland Hospital: Emergency Department
Rochester
01.2018 - 01.2020
- Acted as a liaison between upper management and staff, facilitating open communication.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Screened patients for eligibility for state, local and federal assistance programs.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
Patient Care Coordinator
University of Rochester: Strong Memorial Hospital: Emergency Department
Rochester
04.2016 - 03.2019
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Completed insurance verifications and claim forms for patient intake and processing.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
University of Rochester
Rochester, NY08.2022
ASSOCIATE - COMMUNICATIONS
Monroe Community College
NY06.2017
Languages
English, Native
Timeline
Front Desk Agent
Home2Suites
02.2025 - Current
Compliance Coordinator
Envoy Air: American Airlines Group
12.2024 - Current
Front Desk Manager
Hyatt Regency Mccormick Place
03.2022 - 11.2024
Senior Administrative Assistant
University of Rochester: Strong Memorial Hospital: Emergency Department
04.2021 - 12.2024
Supervisor
University of Rochester: Highland Hospital: Emergency Department
01.2018 - 01.2020
Patient Care Coordinator
University of Rochester: Strong Memorial Hospital: Emergency Department
04.2016 - 03.2019
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
University of Rochester
ASSOCIATE - COMMUNICATIONS
Monroe Community College
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