Timothy M. Metzger
Lutz,Fl
Summary
Results-driven professional prepared for role in service management. Extensive experience in optimizing customer service operations and improving client relations. Known for strong team collaboration and adaptability to changing needs. Proficient in-service improvement strategies and conflict resolution. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Supplier Services Specialist II
University of South Florida
, FL
06.2022 - Current
- Using USF’s Supplier Portal (Bull Market Place); I work with suppliers to setup or update their supplier profiles. Verifying business, tax, and payment information to ensure suppliers are processed correctly and efficiently.
- Analyze invoices that have differing information from a supplier’s profile and work with the supplier to assist with any updates that need to be made.
- Responsible for contacting the supplier when a payment is returned to USF and guiding the supplier to update their payment details. Using fraud preventative measures to ensure payments can be reissued using the proper payment details.
- Validate international wire payment details with foreign suppliers to ensure the wire payment details are correct.
- Have experience with approving P-Card statements sent in from USF departments.
Fulfillment Center Associate
Amazon
, FL
04.2020 - 05.2022
- Trained new hires at newly constructed fulfillment center
- Worked with multiple software applications both for training new employees and performing standard operations in the department
Parking Department Supervisor
Vinik Sports Group
, FL
07.2019 - 03.2020
- Assisted with a project to track the analytics of parking lots at a local school to explore the possibility of using them as parking for Amalie Arena events
- Supervised employees during events and was responsible for the distribution of necessary devices
- Worked with a team to organize the parking lots and ensure safe entry and exit for attendees
Front-Desk Intern
Barndollar Financial
Tampa, Kansas
06.2019 - 08.2019
- Assisted with operations including website changes, seminar planning, and sending mass emails to clients that included news articles regarding investing and financial planning.
- Created forms using Microsoft Excel that were designed for specific procedures
Assistant Manager
The Hungry Greek
Tampa, FL
06.2014 - 02.2018
- Performed daily sales reports that accounted for cash, credit, and online transactions
- Created weekly income reports and compared revenues to the approximate timeline from the previous year
- Managed and ordered inventory for the restaurant on a weekly basis
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Finance, Concentration in Corporate Finance
University of South Florida
Tampa, FL12.2019
Skills
- Technical Skills: Microsoft Office, USF software (BMP, FAST, Box)
- Leadership & Team Coordination
- Analytical Skills & Performance Tracking
- Attention to Detail & Data Accuracy
- Collaboration & Clear Communication
Timeline
Supplier Services Specialist II
University of South Florida
06.2022 - Current
Fulfillment Center Associate
Amazon
04.2020 - 05.2022
Parking Department Supervisor
Vinik Sports Group
07.2019 - 03.2020
Front-Desk Intern
Barndollar Financial
06.2019 - 08.2019
Assistant Manager
The Hungry Greek
06.2014 - 02.2018
Bachelor of Science - Finance, Concentration in Corporate Finance
University of South Florida
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