Sunmon Omotunde Daniel
IT Network Specialist
Alkhor,Qatar
Summary
Experienced IT Support Specialist with over five (5) years of experience in Financial, Engineering and Production Industries. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
IT Support Specialist
Aspire Dome Limited
04.2020 - 03.2022
- Answered questions and provided information to customers about new software or hardware.
- Updated software to safeguard against security flaws.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Monitored systems in operation and quickly troubleshot errors.
- Managed backup and recovery of data assets to safeguard system availability.
- Assigned system permissions and set up computers to assist with onboarding new employees
Media Production Assistant
Agile Nigeria Conference
03.2020 - 03.2020
- Monitored sound production
- Configured and Installed projector
- Managed company social media channels, including Facebook, LinkedIn, Twitter, and other relevant platforms
- Worked as part of a team to develop large social media campaigns.
- Matched output to information obtained from director, cinematographer and other departments.
Automation Intern
Nestle Nigeria PLC
11.2018 - 05.2019
- Performed maintenance and configuration of WIFI routers.
- Backup Officer of FAS (Factory Automation System).
- Performed maintenance of Kronos machine and Biometric Access control.
- Updating and taking records of MWG meetings.
- Tested, automated and whitelisted software to be used in secure environments.
- Maintained, debugged and optimized automation programs.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Saved $6,000 by implementing cost-saving initiatives that addressed long-standing problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Engineering Intern
Bairstows Energy Limited
07.2018 - 10.2018
- Performed installation, repair and maintenance of an inverter systems.
- Carried out the electrical and mechanical work needed for the installations.
- Studied manufacturing processes to improve overall knowledge.
- Collaborated with senior engineers on projects and offered insight.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Interpreted blueprints and technical drawings to analyze upcoming projects.
- Troubleshot malfunctioning equipment to resolve issues and prevent project stoppage.
- Worked closely with engineers and assisted with testing of Inverter product and batteries.
- Conducted root-cause analysis of component failure.
System Administrator
Salvador Nigeria Limited
03.2014 - 12.2016
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Worked with users to determine areas of technology in need of improved usability.
- Managed onboarding and offboarding of employees.
- Completed reports detailing network and systems performance and downtime issues.
- Adopted cost-effective, useful solutions to implement into current systems.
- Performed software installations and upgrades to Windows operating systems.
- Configured and tested Windows Server operating systems with roles features.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Created nightly jobs for database backups.
- Delivered Tier 1 and Tier 2 support for problem identification, diagnosis and issue resolution.
- Oversaw IT activities to laptops, tablets and PDAs for corporate users.
- Attended meetings to deliver status reports to key stakeholders.
- Integrated and updated software products to boost system compatibility.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
IT Field Support Technician
Access Bank PLC
07.2007 - 01.2010
- Managed and monitored installed system.
- Performed configuration and repair of computer systems.
- Performed installation, configuration and maintenance of operating systems and application software.
- Carried out maintenance and backup on the servers.
- Kept records of repairs and fixes for future reference.
- Offered timely technical support and teach users how to utilize computers correctly.
- Managed security options and software in computers and networks to maintain privacy and protection from attacks.
- Performed regular upgrades to ensure systems remain updated.
- Set up hardware, install, configure software and drivers.
- Managed Automated Teller Machines (ATM) across the region.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Trained customer employees and managers on machine use and maintenance.
- Facilitated maintenance team training procedures to align with company standards.
- Demonstrated increased knowledge of company products and equipment.
- Explained diagnostic findings to customers and outlined repair or service options.
- Documented changes and actions in computer-based tracking system.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships.
Maintenance Technician
Femstar Nigeria Limited
03.2005 - 06.2005
- Carried out maintenance and installation of Electrical equipment.
- Carried out installation of conduit wiring, socket outlets and electrical machines.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Adjusted machine settings to maximize performance and equipment longevity.
Education
Bachelor of Engineering - Electrical, Electronics Engineering
Federal University of Technology
Owerri, Nigeria 01.2017 - 11.2019
Higher National Diploma (HND) - Electrical and Electronic Engineering
Yaba College of Technology
Yaba, Nigeria 11.2010 - 10.2012
Ordinary National Diploma (OND) - Electrical and Electronic Engineering
Yaba College of Technology
Yaba, Nigeria 01.2003 - 09.2005
Skills
Excellent communicationTechnicalTeamworkTroubleshootingAttention to detailsMS Office suite
Time management
TCP/IP
Hardware upgrades
Mobile device management
Manual writing
Operating system management
Backup and recovery
Technical equipment inspection
Windows 10
Windows 11
Application support
Network diagnostics
Windows Server 2016
Microsoft Outlook
Nagios monitoring software
PC component diagnostics
LAN
WAN
Mac OS
Certification
Introduction to Safety Management
Additional Information
- Award of service from the University department. Award of Servant Leadership from University’s Colleagues. Award of recognition in fixing a machine hereby helping the company (Nestle Nigeria PLC, Agbara Factory) to save a sum worth about six thousand dollars ($6,000).
- Award of Servant Leadership from University’s Colleagues.
- Award of service from the University department.
Accomplishments
- Award of recognition in fixing a machine hereby helping the company (Nestle Nigeria PLC, Agbara Factory, Nigeria) to save a sum worth about six thousand dollars ($6,000).
- Supervised team of twenty-three (23) staff members.
- Trained and led technical support teams of more than ten (10) support specialists.
Timeline
Introduction to Safety Management
04-2022
Introduction to Data Science (training)
02-2022
IT Support Specialist
Aspire Dome Limited
04.2020 - 03.2022
Media Production Assistant
Agile Nigeria Conference
03.2020 - 03.2020
Automation Intern
Nestle Nigeria PLC
11.2018 - 05.2019
Engineering Intern
Bairstows Energy Limited
07.2018 - 10.2018
Bachelor of Engineering - Electrical, Electronics Engineering
Federal University of Technology
01.2017 - 11.2019
System Administrator
Salvador Nigeria Limited
03.2014 - 12.2016
Higher National Diploma (HND) - Electrical and Electronic Engineering
Yaba College of Technology
11.2010 - 10.2012
Microsoft Certified System Administrator (MCSA)
06-2009
IT Field Support Technician
Access Bank PLC
07.2007 - 01.2010
Maintenance Technician
Femstar Nigeria Limited
03.2005 - 06.2005
Ordinary National Diploma (OND) - Electrical and Electronic Engineering
Yaba College of Technology
01.2003 - 09.2005