Timothy Monroe
Clarksville,IN
Summary
Adaptable and organized individual with experience in patient advocacy and healthcare coordination. Known for exceptional communication skills and a commitment to ensuring timely access to medical resources, ready to leverage expertise to improve patient outcomes.
Overview
13
13
years of professional experience
Work History
Access Coordinator
PharmaCord
Jeffersonville, IN
12.2024 - Current
- Coordinated patient access to specialty medications, ensuring timely delivery and adherence to protocols.
- Managed intake processes, verifying patient information for accuracy and completeness.
- Collaborated with healthcare providers to resolve access issues and expedite medication approvals.
- Educated patients on insurance benefits and coverage options related to prescribed therapies.
Patient Advocate
Firstsource Solutions
Clarksville, IN
02.2024 - 12.2024
- Screen self-pay patients for Medicaid eligibility, and filed paperwork on their behalf to ensure insurance coverage.
- Advocated for patient needs, ensuring timely access to healthcare services and resources.
Food Delivery Driver
DoorDash
Clarksville, IN
03.2020 - 12.2024
- Delivered food promptly, ensuring customer satisfaction and adherence to safety protocols.
- Managed multiple deliveries simultaneously, optimizing routes for efficiency.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained vehicle cleanliness and functionality to uphold company standards.
Shipping and Receiving Clerk
Crescent Electric Supply
Jeffersonville, IN
02.2022 - 10.2023
- Managed inbound and outbound shipments, ensuring accurate documentation and timely delivery.
- Coordinated inventory control processes, optimizing stock levels and minimizing discrepancies.
- Trained new staff on shipping procedures, enhancing team efficiency and compliance with safety protocols.
- Oversaw daily shipping operations, ensuring adherence to quality standards and operational workflows.
Customer Service Representative
Heartland Payment Systems
Jeffersonville, IN
04.2021 - 06.2022
- Facilitated customer inquiries and resolved issues efficiently through phone, email, and chat support.
- Developed and maintained comprehensive knowledge of Heartland Payment Systems' products and services.
- Collaborated with cross-functional teams to enhance customer experience and streamline support processes.
- Trained new employees on best practices for customer service interactions and system navigation.
Account Specialist
UCB
Jeffersonville, IN
08.2020 - 01.2021
- Managed client accounts, ensuring timely resolution of inquiries and issues.
- Developed tailored solutions to meet client needs, enhancing satisfaction and retention.
- Analyzed account performance metrics to identify trends and recommend improvements.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Patient Care Coordinator
OptumRx
Jeffersonville, IN
05.2015 - 03.2020
- Coordinated patient care processes to ensure timely delivery of services and medications.
- Managed patient records using electronic health record systems to maintain accuracy and compliance.
- Assisted patients in navigating healthcare plans and benefits for optimal service utilization.
- Developed communication strategies to enhance patient engagement and satisfaction levels.
Store Clerk
Circle K
New Albany, IN
07.2013 - 05.2015
- Managed inventory levels to ensure product availability and minimize stockouts.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Assisted in merchandising efforts to enhance product visibility and boost sales.
- Trained new staff on store policies, procedures, and customer service standards.
Education
High School Diploma -
New Albany High School
New Albany, INSkills
- HIPAA compliance
- Customer service expertise
- Exceptional organization
- Adaptable mindset
- Insurance verification
- Medical terminology
- Detail-oriented approach
- Scheduling coordination
- Healthcare
- Documentation management
- Friendly and outgoing
Timeline
Access Coordinator
PharmaCord
12.2024 - Current
Patient Advocate
Firstsource Solutions
02.2024 - 12.2024
Shipping and Receiving Clerk
Crescent Electric Supply
02.2022 - 10.2023
Customer Service Representative
Heartland Payment Systems
04.2021 - 06.2022
Account Specialist
UCB
08.2020 - 01.2021
Food Delivery Driver
DoorDash
03.2020 - 12.2024
Patient Care Coordinator
OptumRx
05.2015 - 03.2020
Store Clerk
Circle K
07.2013 - 05.2015
High School Diploma -
New Albany High School