Timothy Norman

Received inbound calls from patients of various medical practices and collected payments for medical bills.

• Talks to customers over the phone, email, online chat or social media to resolve their questions
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-related information for auditing and reporting purposes

• Company Overview: (Manpower)
• Starting up and shutting down the block machine; keeping written records of production
• Minimal troubleshooting experience, and be able to perform labor duties as well
• Stop the conveyor if any blocks fall out of line and straighten up the blocks
• Responsible for cleaning the machine daily and changing out programs
• Monitor the operation of the block machine, batcher, mixer, bucket, admix tank, conveyors, loader
• Organized and reviewed orders in the computer; prepared to receive and/or load trucks for shipments
• Operated Forklift and trained associates to perform functions with accuracy/verification of destination
• (Manpower)

• Operated Forklift and trained associates to perform functions with accuracy/verification of destination
• Stop the conveyor if any blocks fall out of line and straighten up the blocks
• Responsible for cleaning the machine daily and changing out programs
• Monitor the operation of the block machine, batcher, mixer, bucket, admix tank, conveyors, loader
• Operated machine to produce coil wire for production orders
• Maintain, adjust, and perform minor repairs on the block machine and associated equipment.
• Maintain work area in orderly and hazard-free condition

• Operate cash register receive payment from customers via charge payment, check or cash
• Record changes in price using special sales bulletins and price sheets as references
• Redeem coupons to discount purchases
• Provide change on items sold to cash customers
• Operate authorization systems for credit card and record the number on driver's license to verify credit acceptance