Timothy Ortiz
Santa Fe,NM
Summary
Dependable professional with broad experience in retail, delivery, towing, and caregiving. Strong in customer service, inventory control, and cash reconciliation, with a consistent record of reliability and punctuality. Focused on keeping operations efficient, accurate, and customer-friendly.
Overview
33
33
years of professional experience
Work History
Senior Store Clerk
Kaune's Neighborhood Market
Santa Fe, NM
05.2022 - 08.2026
- Operated cash register and processed cash, card, and change transactions.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Helped shoppers with groceries, special orders, and store questions
- Supported closing tasks, including register counts, returns, and front-end cleanup
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
- Refilled displays and organized stockroom supplies for daily sales floor readiness
- Stocked shelves.
- Rotated merchandise and checked expiration dates
- Cleaned aisles, counters, and checkout areas
Courier Driver
1st Choice Couriers
Santa Fe, NM
05.1993 - 01.2026
- Delivered documents and freight across assigned routes for 1st Choice Couriers.
- Checked delivery notes, addresses, and signatures before leaving each stop.
- Handled customer questions with polite service during pickups and deliveries.
- Followed company procedures for proof of delivery and package handling.
- Maintained vehicle cleanliness, fuel levels, and daily safety checks.
Adult Caregiver
Heritage Home Health Care
Santa Fe, NM
11.2016 - 05.2022
- Assisted home health care clients with bathing, dressing, and grooming.
- Monitored client condition and reported changes to nursing staff.
- Prepared meals and followed client dietary instructions.
- Supported medication reminders and scheduled daily routines.
- Provided companionship and emotional support during home visits.
- Maintained clean, safe living spaces and sanitized care equipment.
Tow Truck Driver
Professional Towing
Santa Fe, NM
01.2006 - 03.2016
- Drove tow trucks for roadside assistance calls across Professional Towing service areas.
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
- Communicated with dispatch to receive assignments and update job status.
- Loaded, recovered, and delivered disabled vehicles using winches and towing equipment.
- Secured vehicles with chains, straps, and wheel lifts for safe transport.
- Maintained towing records, trip logs, and service paperwork for Professional Towing.
- Conducted regular maintenance checks including oil levels, brake fluid levels, air pressure levels in tires.
Education
GED -
Santa Fe High School/Vo-Tech
Santa Fe, NM05-1988
Skills
- Cash register operation
- POS transactions
- Cash reconciliation
- Inventory control
- Merchandise stocking
- Customer service
- Front end support
- Retail operations
- Reliability and punctuality
- Hospitality and accommodation
Timeline
Senior Store Clerk
Kaune's Neighborhood Market
05.2022 - 08.2026
Adult Caregiver
Heritage Home Health Care
11.2016 - 05.2022
Tow Truck Driver
Professional Towing
01.2006 - 03.2016
Courier Driver
1st Choice Couriers
05.1993 - 01.2026
GED -
Santa Fe High School/Vo-Tech