Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Pickett

Raleigh,NC

Summary

Dynamic network specialist with extensive experience at Verizon, excelling in technical troubleshooting and innovative problem-solving. Proven track record in coaching and mentoring engineers, enhancing team performance. Skilled in managing complex multi-vendor environments, delivering effective solutions that drive operational success and improve network reliability.

Overview

46
46
years of professional experience

Work History

Sr Specialist-Network Assurance

HCL Tech
11.2023 - 04.2025
  • Provided Tier 2 support for data communication across networks worldwide with devices from various vendors (Cisco, Juniper, Tellabs, Adva/Overture, Fuji Flashwave, Ciena).
  • Resolved trouble tickets referred from various 1st level Network Operation Centers by working with the customer and local vendors.
  • Followed all company policies and procedures to deliver quality work.

(Spec)-Lifecycle A&E

Verizon Enterprise
04.2013 - 10.2023
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided training assistance to 1st level engineers in troubleshooting and testing layers 1, 2, and 3 issues across PIP, PIP-E, CPA, ELAN, MPLS, VPLS, and EVPL networks.

Network Engineer III

Verizon Business
01.2006 - 03.2013
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Performed troubleshooting for Juniper, Cisco and packet analysis.
  • Troubleshot complex multi-vendor network service provider issues.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Wrote, reviewed and edited technical documents in accordance with template requirements.

Network Engineer II

MCI Telecommunications
01.2003 - 12.2005
  • Provided network support services for devices such as transport equipment, routers and other hardware.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Acquired and maintained advanced knowledge of networking protocols.

Network Engineer I

WorldCom
06.2000 - 12.2002
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Troubleshot complex multi-vendor network service provider issues.
  • Performed troubleshooting for Frame Relay, Cisco and packet analysis.

Communication Chief

U.S. Army Signal Corps
09.1979 - 05.2000
  • Supervised the installation, operation, maintenance and management of telecommunications systems.
  • Supported telecommunications plans through development and implementation of internal and external communication strategies.
  • Developed telecommunications strategies to drive forward progress in the success of the mission.
  • Conducted training for unit soldiers and leadership.

Education

Ciena 3903 And 5160

Ciena
Cary, NC
02-2021

Cisco NCS 2k, 4k

Intelligent Edge Network (iEN)
Cary, NC
04-2020

Software-Defined Wide Area Network And Virtual Net

SD-WAN/VNS
Cary, NC
05-2018

(AU) Cisco 4200 Series

Access Unification
Cary, NC
07-2016

Focused On Technical & Tactical Skills For Leading

US Army Leadership Schools
01-2000

Skills

  • Innovation management
  • Maintenance and repair
  • Analytical thinking
  • Coaching and mentoring
  • Technical troubleshooting
  • Troubleshooting techniques
  • Root-cause analysis

Timeline

Sr Specialist-Network Assurance

HCL Tech
11.2023 - 04.2025

(Spec)-Lifecycle A&E

Verizon Enterprise
04.2013 - 10.2023

Network Engineer III

Verizon Business
01.2006 - 03.2013

Network Engineer II

MCI Telecommunications
01.2003 - 12.2005

Network Engineer I

WorldCom
06.2000 - 12.2002

Communication Chief

U.S. Army Signal Corps
09.1979 - 05.2000

Ciena 3903 And 5160

Ciena

Cisco NCS 2k, 4k

Intelligent Edge Network (iEN)

Software-Defined Wide Area Network And Virtual Net

SD-WAN/VNS

(AU) Cisco 4200 Series

Access Unification

Focused On Technical & Tactical Skills For Leading

US Army Leadership Schools

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Timothy Pickett