Timothy Pugh
Target
Collinsville,IL
8
years of professional experience
Results-driven Retail Operations Manager experienced in optimizing sales growth and team performance. Achieved significant improvements in customer service quality through targeted training initiatives and effective management of retail operations. Focused on enhancing operational efficiency by streamlining inventory management and implementing new technologies.
Work History
Executive in Training
1 Month- Directed guest service on sales floor and checkout areas, enhancing customer experience at Target.
- Coordinated team member schedules and prioritized daily workload to optimize operational efficiency.
- Monitored merchandise presentation in alignment with Target standards and planograms to ensure visual appeal.
- Analyzed performance trends to identify gaps in inventory, service, and workflow efficiency.
- Coordinated communication between departments to align execution with business goals.
- Monitored results and adjusted priorities to strengthen productivity and execution quality.
- Enhanced customer satisfaction by streamlining communication channels and improving response times For Onmi-channel operations.
Assistant Store Manager
4 Years 10 Months- Managed daily sales operations for a retail location that generates $10 million annual sales.
- Supervised and trained store area/sales management, motivated 40+ employees to achieve sales targets.
- Managed inventory accuracy and reduced shrinkage, ensuring optimal stock levels.
- Resolved customer concerns, enhancing satisfaction and overall customer experience.
- Conducted sales evaluations and performance reviews, scheduling for accuracy.
- Implementing new technology and training sales and support on the operation and benefits of new systems.
- Oversaw safety officers to ensure compliance with safety regulations. to maintain a secure retail environment. - conducts monthly store inspections and daily safety walks and resolves issues
- Coordinated scheduling, task delegation, and daily coverage to support efficient store operations.
- Enforced loss prevention practices, reducing shrink risk through attentive oversight and policy compliance.
- Supported visual merchandising updates, ensuring displays aligned with company standards and seasonal direction.
Area Sales manager
3 Years 1 Month- Led team of 17+ associates and sales specialists to meet monthly credit goals, contributing to improved gross margin profitability of 2.7 million dollar sales department.
- Resolved escalated customer concerns to protect satisfaction and store reputation.
- Coordinated merchandising execution to maintain brand presentation and visual consistency.
- Managed daily sales and staffing for Men’s clothing and Shoe departments, driving monthly and yearly sales growth and enhancing store volume penetration.
- Drove corporate event sales growth to exceed goals year over year.
- Analyzed sales trends to adjust staffing, priorities, and floor coverage.
- Monitored inventory levels and partnered with teams to support replenishment accuracy.
- Aligned department goals with store initiatives to improve sales execution and teamwork.
- Developed associate performance through feedback, training, and accountability practices.
Area Sales Manager
1 Year 1 Month- Led team of 10+ associates and sales specialists to meet monthly credit goals, contributing to improved gross margin profitability of 1.5 million dollar sales department.
- Managed daily sales and staffing for men’s clothing and shoe departments, achieving monthly and yearly sales growth while enhancing store volume penetration.
- Analyzed sales trends to adjust staffing, priorities, and floor coverage.
- Analyzed sales trends to optimize staffing, prioritize tasks, and ensure effective floor coverage.
- Monitored inventory levels and partnered with teams to support replenishment accuracy.
- Aligned department goals with store initiatives to enhance sales execution and foster teamwork.
- Developed associate performance through feedback, training, and accountability practices.
Education
No Degree - General Studies
High School Diploma
Skills
Retail management
Sales strategy development
Visual merchandising
Inventory management
Operations management
Operations oversight
Workflow planning
Financial analysis
Strategic planning
Stakeholder management
Team leadership
Customer focus
Stakeholder management
Timeline
Executive in Training
Target
08.2026 - 09.2026Read More
Assistant Store Manager
Dillard’s
10.2021 - 08.2026Read More
Area Sales manager
Dillard’s
09.2018 - 10.2021Read More
Area Sales Manager
Dillard’s
08.2018 - 09.2019Read More
Lewis And Clark Community College
No Degree from General Studies
Read More
Alton High School
High School Diploma
Read More