Timothy Pullins
Bendi Wok N Bar
Columbus,Ohio
7
years of professional experience
Highly motivated and capable manager with over 3 years of store, restaurant, and beverage management experience, and 8 years total service industry experience.
Work History
Server/Bartender
1 Year 3 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Trained and mentored new staff on menu knowledge and service protocols.
- Handled cash transactions accurately while maintaining balanced cash register at the end of shifts.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
General Manager
1 Year 5 Months- Deployed budget control strategies that ensured achievement of revenue and profit targets.
- Planned strategies to achieve profitability, guest satisfaction and employee retention objectives.
- Structured internal operations and outlined policies and procedures.
- Tracked trends and aligned strategies to improve business operations.
- Tracked trends and aligned operational strategies to enhance business performance.
- Resolved employee, customer and vendor disputes using strong mediation and problem-solving techniques.
- Scheduled staff shifts to maintain operational capacity and support service excellence.
- Scheduled staff shifts to guarantee adequate capacity for ideal operations.
Assistant Manager
1 Year- Responsible for all bookkeeping both physical and electronic, budgeting, projected sales, and ordering
- Actively involved in the hiring and training of new hires
- Coordinated the planning and execution of promotional events.
- Developed schedules, maintained inventory, processed orders, and applied the weekly budget to fulfill orders.
- Coordinated task delegation, shift planning, and real-time management of staff and computer systems for a smooth and productive shift.
Bartender/Shift lead
1 Year- Managed opening and closing operations for the restaurant, including serving and bartending.
- Completed prep and cleaning tasks for opening, closing, and mid shifts to ensure smooth operations
- Managed cash handling and drawer counting processes.
- Delivered consistent quality in products and services to customers.
- Multitasking any areas within the restaurant in need such as hosting and food running.
Server
6 Months- Opened and closed the restaurant.
- Delivered food orders to tables efficiently
- Ordered and ensured quality and accuracy of personal orders, maintaining high service standards
- Online and to go preparation and packaging.
Bar Back
1 Year- Conducted preparation and upkeep of products and stock used by bartenders, servers, and online ordering.
- Opened and closed restaurant, managing bar back stations and tools for operational readiness
- Delivered food and drinks to customers efficiently during busy shifts.
- Managing online systems and online ordering.
Education
High School Diploma
Skills
Customer Relationship Management
Ability to Multitask
Critical thinking
Customer care
Financial management
Cash handling
Multitasking
Financial Administration
Service Quality Assurance
Team Player
Inventory Control
Timeline
Server/Bartender
Bendi Wok N Bar
04.2025 - CurrentRead More
General Manager
Starbucks
02.2023 - 07.2024Read More
Assistant Manager
Local Cantina on the Cap
02.2022 - 02.2023Read More
Bartender/Shift lead
Local Cantina Clintonville
02.2021 - 02.2022Read More
Server
Buffalo Wild Wings
08.2020 - 02.2021Read More
Bar Back
Condado Tacos
04.2019 - 04.2020Read More
Liberty Union High School
High School Diploma
Read More
DETAILS
1928 N Star Ave, Columbus, 43212