Professional Summary
Overview
Work History
Education
Skills
Timeline

Timothy Reinhold

Genie Appliance Repair
Independence,OR
17
years of professional experience

Dynamic leader with extensive experience in appliance repair and small business management. Skilled in financial oversight, team training, and customer engagement. Committed to fostering a collaborative work environment that drives operational excellence and customer satisfaction.

Work History

Owner

7 Years 3 Months
Genie Appliance Repair | 05.2019 - Current
  • Managed daily operations, ensuring timely and efficient appliance repairs.
  • Oversaw inventory management, optimizing stock levels for repair parts.
  • Trained and mentored technicians, fostering skill development and teamwork.
  • Implemented quality control measures, improving service accuracy and reliability.
  • Analyzed market trends to refine service offerings and competitive pricing strategies.
  • Developed marketing strategies to enhance brand visibility and customer engagement.
  • Oversaw financial management, including budgeting, forecasting, and expense tracking.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.

Technician

3 Years 6 Months
Sharper Service Solutions | 09.2015 - 03.2019
  • Performed troubleshooting and repairs on various household appliances.
  • Increased customer satisfaction by clearly communicating root cause of their appliance issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Technician

5 Years 9 Months
Sears | 11.2009 - 08.2015
  • Performed troubleshooting and repairs on kitchen appliances and televisons.
  • Received manufacture training.
  • Collaborated with tech support in resolving troubleshooting issues.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Education

Associate of Science - Electronic Engineering

ITT TECHNICAL INSTITUTE | Portland, OR
  • [Number] GPA3.8

Skills

Customer relations
Small business operations
Verbal and written communication
Financial management
Technical Troubleshooting

Timeline

Owner

Genie Appliance Repair
05.2019 - CurrentRead More

Technician

Sharper Service Solutions
09.2015 - 03.2019Read More

Technician

Sears
11.2009 - 08.2015Read More

ITT TECHNICAL INSTITUTE

Associate of Science from Electronic Engineering
Read More
Timothy Reinhold