TIMOTHY ROGERS

• Analyzed customer feedback and implemented strategies to sustain a retention rate of 54%.

• Facilitated client relationships, successfully handling 14% more clients than industry average.

• Implemented a comprehensive training program that empowered agents to become account managers, focusing on long-term success and enhancing team performance from 18% to 42%.

• Spearheaded communication initiatives among multiple department heads across the country to deliver an improved client experience by refining operational efficiency and scheduling.

• Created structured call flow and established KPIs to optimize team performance and achieve widespread success.

• Enhanced customer experience through clear, transparent communication.
• Owned customer concerns, coordinating with multiple departments to solve problems.
• Provided tailored solutions to meet diverse customer needs.
• Stayed updated on industry trends and adapted to customer needs across 40+ states.
• Managed multiple tasks including active listening, issue diagnosis, and objection handling.
• Charter Communications is a leading broadband connectivity company and cable operator, serving over 29 million customers in 41 states under the Spectrum brand.

• Developed and implemented Health and Safety Protocols.
• Maintained safety data logs, PPE inventory, and service contracts.
• Managed a fleet of 15+ vehicles, scheduling maintenance and rentals.
• Handled daily operations, including inspections and vendor invoicing.
• Led weekly safety meetings to promote workplace safety.
• Active account management, ensuring existing customers are informed and satisfied.
• Studio Displays is a prominent firm specializing in display fabrication and installation services nationwide.