Timothy R. Turner
Summary
Results-driven Sales Development Representative with extensive experience in business-to-business sales and lead generation. Skilled in shaping sales strategies and fostering client relationships to drive revenue growth. Demonstrated success in pipeline development and enhancing overall company performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Development Representative
CivicPlus
Raleigh, North Carolina
01.2026 - Current
- 100%+ Ramp quota attainment in 3 of the first 4 months of 2026 while supporting a newly launched utility billing SDR function, consistently surpassing pipeline generation targets despite low market visibility.
- Engaged potential clients through targeted outreach and follow-up communications, resulting in increased interest in CivicPlus solutions.
- Generated outbound pipeline through cold calling, email campaigns, and account-based prospecting in local government organizations, focusing on utility billing, finance, and public works departments.
- Collaborated with sales team to develop lead generation strategies, enhancing overall pipeline effectiveness.
- Chosen to help launch CivicPlus' newly developed Utility Billing SDR team during its initial growth phase, building the outbound motion from the ground up.
- Conducted product demonstrations to showcase CivicPlus solutions to prospective clients.
Assistant Sales Manager
The Billiard Factory
Plano, USA
06.2022 - 01.2026
- Oversaw daily operations to ensure smooth workflow and high service quality
- Lead sales team meetings
- Led sales team meetings to align strategy and motivate team members
- Managed calendar to optimize time and resources.
- Processed daily cash deposits to maintain financial accuracy.
- Co-created sales events to enhance customer engagement and drive product awareness
- Provided coaching sessions to enhance team performance.
- Coordinate deliveries
- Executed daily opening and closing tasks to maintain operations.
- The business is higher end leisure products for homes & businesses. With a spotlight on some of the top Billiards and gaming products in the world.
Sales Representative
Sprint /T-Mobile
Atlanta, USA
06.2019 - 06.2022
- Managed retail sales operations.
- Executed onsite, in-store retail sales to enhance customer experience
- Performed onsite, in-store retail sales
- Responsible for day to day sales, bundling devices and accessories.
- Processed customer credit applications to secure financing options.
- Coordinated pop-up sales events to promote products and engage customers.
Key Holder/Sales Lead
The Man Cave Store
Atlanta, USA
12.2017 - 04.2019
- Achieved multiple months exceeding $100k in sales while consistently meeting sales goals.
- I specialized in Home Theater Setups, Leisure gaming products, and Pool Tables from brands like, America's # 1 Billiards Company Olhausen, as well as California House, American Heritage, & American Eagle.
- Processed all consumer sale transactions, ensuring accuracy in ticket building, production delivery, room schematics, personal credit financing, customer service issues, accounts payable, and home visits.
- Created ticket structures for events, ensuring all details were accurately represented.
- Developed detailed room schematics for optimal layout and design.
- Room schematics
- Customer service issues
- Conducted home visits to assess customer needs and provide tailored solutions.
- Specialized in home theater setups, leisure gaming products, and pool tables from top brands including Olhausen, California House, American Heritage, and American Eagle.
Package Handler
FedEx Ground
Norcross, USA
11.2017 - 10.2018
- Supported daily warehouse tasks to ensure efficient workflow.
- Managed package processing during overnight shifts.
- Loaded and unloaded packages from trucks and conveyor systems.
- Sorted packages by destination and delivery routes efficiently.
- Operated material handling equipment to move packages safely.
Sales Representative
Haverty Furniture Companies, Inc.
Buford, USA
02.2016 - 11.2017
- Executed daily opening and closing tasks to ensure operational readiness.
- My main focus is selling sub high-end product and services all while developing long-term relationships with customers to ignite return guests, referrals, and customer satisfaction.
- Achieved monthly sales targets through strategic customer engagement.
- I open and close facility.
Certified Sales/ Fleet Manager
Rick Case Kia
Duluth, USA
02.2014 - 02.2016
- Handled day-to-day contact with prospective buyers, consumers, and businesses.
- Oversaw complete sales process, guiding clients from product selection to financing and delivery coordination.
- Managed fleet operations and maintenance schedules for optimal vehicle performance.
- Coordinated vehicle acquisition and disposal processes efficiently.
- Oversaw compliance with safety regulations and environmental standards.
Contractor Data Entry/ Payroll Specialist
ADP
Alpharetta, USA
02.2014 - 04.2015
- Supported billing and transmitted client payroll processing balances to ensure accurate invoice reconciliation and direct debiting of client accounts.
- Executed special requests from management, including reporting, standardization, and mass system changes.
- Creates tools that assist payroll field in managing clients during disaster recovery or weather related issues.
- Developed tools to assist payroll field in managing client needs during disaster recovery or weather-related events.
Assistant Manager
Freshii
Indianapolis, USA
11.2012 - 01.2014
- Executed opening and closing duties, managed cashier operations, handled cash transactions, placed orders, maintained par levels, tracked inventory, resolved employee disputes, addressed customer dissatisfaction, troubleshot technology issues, corrected time card discrepancies, processed bank deposits, and performed bank reconciliation.
- Assisted in managing daily operations and staff scheduling at Freshii.
- Supported team in implementing health and safety protocols for food handling.
- Coordinated training sessions for new employees on company policies and procedures.
Sales Manager
Family Dollar
Gary, USA
06.2008 - 04.2012
- Managed store operations, opened and closed the store, and supervised shifts.
- Assisted traveling remodel team with store setups in various locations.
- Led team in achieving sales goals and managing customer relationships.
- Developed and implemented effective merchandising strategies for product displays.
- Trained and mentored new employees on sales techniques and store policies.
Warehouse Lead
Aramark
Gary, USA
06.2003 - 10.2010
- Delivered food, supplies, and materials throughout facility and picked up inventory as instructed to ensure smooth operations
- Utilize inventory control/ (FIFO) rotation procedures to minimize waste
- Managed inventory stocking and maintained accurate documentation.
- Utilized inventory control (FIFO) rotation procedures to minimize waste and maintain product quality
- Participated in daily, weekly, and monthly inventory counts to ensure accurate stock levels and support operational efficiency
- Communicate with employees from other shifts, supervisors and event day staff
- Supported catering and special events
- Comply with all OSHA and MSDS Standards, and all Company work rules, policies and procedures
- Perform other duties as assigned
Education
High school or equivalent -
Westside High School
06.2007
Skills
- Lead generation
- Cold calling
- Sales
- Email Outreach
- Appointment Scheduling
- Salesforce CRM
- CRM software
- Lead Qualification
- Account-based prospecting
- Product demonstrations
- Sales strategy
- Quota attainment
- Customer Service
- Relationship management
- Market analysis
- Management
- General Management
- Problem solving
- Communication skills
- Microsoft Windows
Certification
Certified Kia Sales Rep, Present, Met and passed all tests and standards for official rep certification with Kia motors
Attributes
- Excellent people skills
- Persistence
- Self motivation
- Flexibility
Awards
- Gold Sales, 01/17, Sales exceeding $100,000 for the month of December
- Silver Sales, 02/17, Sales exceeding $70,000 for the month of February
- Supervisor Satisfactory Award, 09/07, Won the annual Supervisor Satisfactory award for exceptional service for the summer of 2007 with Aramark
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sales Development Representative
CivicPlus
01.2026 - Current
Assistant Sales Manager
The Billiard Factory
06.2022 - 01.2026
Sales Representative
Sprint /T-Mobile
06.2019 - 06.2022
Key Holder/Sales Lead
The Man Cave Store
12.2017 - 04.2019
Package Handler
FedEx Ground
11.2017 - 10.2018
Sales Representative
Haverty Furniture Companies, Inc.
02.2016 - 11.2017
Certified Sales/ Fleet Manager
Rick Case Kia
02.2014 - 02.2016
Contractor Data Entry/ Payroll Specialist
ADP
02.2014 - 04.2015
Assistant Manager
Freshii
11.2012 - 01.2014
Sales Manager
Family Dollar
06.2008 - 04.2012
Warehouse Lead
Aramark
06.2003 - 10.2010
High school or equivalent -
Westside High School