Timothy Ruth

Monitor and support mission-critical meetings and events. Troubleshoot network-connected AV systems to ensure optimal performance.

Conduct preventive maintenance, including firmware updates, system diagnostics, and hardware repairs, to minimize downtime.

Collaborate with vendors to resolve complex technical issues, and commission new, network-integrated systems.

Create and document Standard Operating Procedures (SOPs) for troubleshooting, maintenance, and equipment use.

Provide remote and on-site support for venues across North America, including Boston, Chicago, NYC, and Toronto.

Key Achievements:

Streamline preventive maintenance processes, resulting in a measurable reduction in equipment failures.

Designed user-friendly SOPs, improving end-user autonomy, and reducing support requests.

Managed interactive tech systems and network infrastructure for Meta’s Executive Briefing Center, ensuring seamless operations during high-profile client visits.

Configured and commissioned Cisco SX80 codecs and other networked devices for new builds and retrofits.

Provided hands-on support for video conferencing (VC) systems, addressing connectivity issues, and maintaining 99% uptime.

Partnered with Helpdesk, Facilities, and Executive Support teams to troubleshoot IT and AV-related challenges.

Trained and onboarded new hires, focusing on signal flow, system inspections, and troubleshooting best practices.

Key Achievements:

Reduced incident resolution times by optimizing task tracking and escalation workflows.

Enhanced system reliability through proactive maintenance and continuous monitoring of network-connected devices.