Timothy Shaw
Washington,DC
Summary
Results-driven administrative assistant skilled in time management and professional communication. Experienced in optimizing processes and fostering collaboration, ready to support organizational goals by enhancing operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Dept of Employment Services Office of Wage and Hour
Washington ,Dc
08.2017 - 09.2019
- Supported team members by providing administrative assistance on various tasks.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Department Manager/Marketing Graphic Designer
Intellectual Designs and Concepts
Prince George , MD
02.2006 - 03.2010
- Led cross-functional teams to enhance project delivery and streamline operations.
- Developed and implemented strategic initiatives to improve departmental efficiency.
- Mentored staff, fostering professional growth and enhancing team performance.
- Analyzed operational processes and identified areas for improvement, driving innovation.
- Coordinated resource allocation to optimize workflow and meet project deadlines.
- Established key performance indicators to measure departmental success and progress.
- Collaborated with upper management to align departmental goals with company objectives.
- Facilitated training programs to ensure adherence to best practices and industry standards.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Host
Department of Employment Services/ Youth Opportunity Initiative
Washington Dc
01.2006 - 03.2007
- Greeted and assisted visitors, ensuring welcoming environment and effective communication of services available.
- Coordinated scheduling for workshops and training programs, enhancing participation rates among youth participants.
- Facilitated intake processes for program enrollment, verifying eligibility and maintaining accurate records.
- Developed informational materials about initiatives, improving outreach efforts and community awareness.
- Developed engaging content for live TV segments, enhancing viewer interaction and satisfaction.
- Conducted interviews with high-profile guests, ensuring insightful discussions and audience interest.
- Collaborated with production teams to align on segment themes and visual storytelling elements.
- Managed social media platforms to promote upcoming shows and engage with the audience effectively.
- Researched current trends and topics to deliver timely and relevant content during broadcasts.
- Trained junior hosts on presentation techniques and audience engagement strategies, fostering team development.
- Evaluated viewer feedback and ratings to refine show content and improve overall performance.
- Facilitated community outreach initiatives to strengthen brand presence and viewer loyalty in local markets.
- Maintained a professional demeanor under pressure, adapting swiftly to unexpected changes or technical issues during live broadcasts.
Administrative Assistant
Department of Employment Services
Washington Dc
02.2002 - 01.2004
- Coordinated scheduling and logistics for departmental meetings and events.
- Managed incoming correspondence, ensuring timely responses to inquiries.
- Assisted in processing employment claims and maintaining accurate records.
- Utilized Microsoft Office Suite to create reports and presentations for team projects.
- Maintained filing systems, enhancing document retrieval efficiency for the department.
- Conducted research to support program initiatives and policy development efforts.
- Collaborated with colleagues to improve workflow processes and enhance service delivery.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
BBA - Global Business Management
American InterContinental University
Schaumburg, IL05-2027
GED -
University of District of Columbia
Washington Dc11-2002
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Database entry
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Calendar management
- Professional and mature
- Documentation and reporting
- Relationship building
- Meticulous attention to detail
- Data management
- Spreadsheets
Certification
- CAP - Certified Administrative Professional
Timeline
Administrative Assistant
Dept of Employment Services Office of Wage and Hour
08.2017 - 09.2019
Department Manager/Marketing Graphic Designer
Intellectual Designs and Concepts
02.2006 - 03.2010
Host
Department of Employment Services/ Youth Opportunity Initiative
01.2006 - 03.2007
Administrative Assistant
Department of Employment Services
02.2002 - 01.2004
BBA - Global Business Management
American InterContinental University
GED -
University of District of Columbia