Timothy Shell-Hawthorne
Greenville,SC
Summary
Experience in Management regarding sales, alongside food and warehouse environments. Excelled in Customer service and team management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Taco Bell
Greenville, SC
04.2021 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Optimized profits by controlling food, beverage and labor costs.
- Trained new employees to perform duties.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coached staff on strategies to enhance performance and improve customer relations.
Warehouse Worker
skutchi designs
Conway, SC
09.2020 - 12.2020
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Transported goods to designated areas within the warehouse facility.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Used pallet jacks to move items to and from warehouse locations.
Education
Associate of Applied Science - Computer Science
Greenville Technical College
Greenville South CarolinaSkills
- Customer Engagement
- Restaurant operations management
- Supervisory skills
- Team Management
- Stable work history
- Adaptable
- Shift Management
- Loading and unloading
- Quality Control
- Warehouse Organization
- Material Handling
- Shipment Palletization
- Equipment Troubleshooting
- Stacking and Staging
- Attention to Detail
- Materials handling and transport
- Inventory Management
- Pallet Jacks
- Heavy Lifting
- Clear Communication
Affiliations
- Participated in a few evens for community service throughout my collegiate career.
Accomplishments
- Received a certificate of excellence from Greenville Technical College for having outstanding academic achievement with distinction.
Certification
- Recently received my certification for web programming (certificate in Applied science).
References
References available upon request.
Timeline
Restaurant Manager
Taco Bell
04.2021 - Current
Warehouse Worker
skutchi designs
09.2020 - 12.2020
Associate of Applied Science - Computer Science
Greenville Technical College