Summary
Overview
Work History
Education
Skills
Personal Information
Certification
References
Timeline
Generic

Timothy Simpson

Ridgewood

Summary

Dynamic professional with a proven track record at Apple Tice's Corner, excelling in technical support and user experience research. Skilled in Python and SQL, I foster collaboration and drive results, achieving exceptional Net Promoter Scores. Passionate about training and development, I adapt communication styles to engage diverse audiences effectively.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Genius

Apple Tice's Corner
Woodcliff Lake
01.2021 - Current
  • Delivered technical support for Apple products, focusing on repairs and customer feature education.
  • Collaborated with technical teams to maintain high-quality customer experiences.
  • Assisted sales teams, as needed, to promote product knowledge and customer engagement.
  • Achieved exceptional results in Net Promoter Score and Same-Unit Repair metrics.
  • Communicated effectively with diverse audiences, adapting tone and style as needed.

User Study Coordinator - Vision Pro

Apple Inc.
Cupertino
01.2025 - 06.2025
  • Joined a cohort executing one of Apple's largest user studies on human comfort and perception.
  • Learned complex study protocols involving hardware prototypes and software scripts.
  • Maintained and prepared test devices, ensuring operational readiness for various hardware prototypes.
  • Troubleshot issues during active sessions to support participants while preserving data integrity.
  • Conducted observational research to identify issues and enhance user experience.
  • Provided timely feedback to peers, fostering collaboration and escalating issues as necessary.

Lead Career Experience

Apple Tice's Corner
Woodcliff Lake
07.2022 - 12.2022
  • Optimized team zoning and break schedules for sales floor and Genius Bar operations.
  • Facilitated training sessions on company values and role-specific responsibilities for new employees.
  • Ensured all team members received and understood necessary training materials.
  • Managed opening and closing procedures, including security measures and cash deposits.
  • Drove results individually and as a team leader by fostering collaboration and accountability.

Education

Bachelor of Fine Arts - Theatre

Adelphi University
New York

Skills

  • Python and SQL
  • Shell scripting
  • Verbal and written communication
  • Interpersonal skills
  • Training and development
  • Public speaking and performance
  • Active driver's license
  • Willingness to relocate
  • Technical support
  • User experience research
  • Leadership
  • Dependable and responsible

Personal Information

  • Available: Currently Available To Work
  • Citizenship: US Citizen

Certification

Databases and SQL for Data Science with Python

Python Project for Data Engineering

Introduction to Relational Databases (RDBMS)

Introduction to Data Engineering

Python for Data Science, AI & Development

Hands-on Introduction to Linux Commands and Shell Scripting

Introduction to Technical Writing

References

References available upon request.

Timeline

User Study Coordinator - Vision Pro

Apple Inc.
01.2025 - 06.2025

Lead Career Experience

Apple Tice's Corner
07.2022 - 12.2022

Genius

Apple Tice's Corner
01.2021 - Current

Bachelor of Fine Arts - Theatre

Adelphi University

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