Timothy Tezeno
Decatur,GA
Summary
I am seeking employment to extend my personal as well as professional qualities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Chenega
Alpharetta, GA
08.2024 - 11.2025
- Handled high volume of calls daily, providing assistance with inquiries related to healthcare plans.
- Delivered customer service to beneficiaries regarding healthcare plans, resolving inquiries efficiently.
- Resolved customer complaints effectively to ensure satisfaction.
- Assisted customers with inquiries and provided product information.
- Processed orders and managed customer accounts accurately.
Customer Service Representative
Bakkt
Alpharetta, GA
05.2020 - 12.2023
- Answered 100-150 calls daily, addressing account inquiries and resolving customer concerns.
- Provided customer service for scheduling and service-related issues, ensuring client satisfaction.
- Managed client relationship with Bank of America, ensuring effective communication.
- Coordinated travel bookings for air, car, and hotel reservations, facilitating seamless travel experiences for clients.
Customer Service Representative
Computer Generated Systems
Norcross, GA
10.2019 - 05.2020
- Handled approximately 60 calls daily regarding customer account inquiries, ensuring timely resolution of issues.
- Assisted Sprint customers with billing inquiries and technical questions to enhance overall customer satisfaction.
- Provided technical support for cellular connectivity issues, contributing to improved customer experience.
Education
High School Diploma -
Alfred M. Barbe High School
Lake Charles, LA05.2017
Bachelor of Science - Communications
Liberty University
Skills
- Communication skills
- Effective listening
- Negotiating skills
- Decision making
- Adaptability
- Organizational skills
- Creative thinking
- Reliable
Education Certifications
- Liberty University, Bachelor of Science: Communications
- Alfred M. Barbe High School, High School Diploma, 2017
Job Skills
- An excellent reputation for being on time and totally reliable.
- Excellent communication skills.
- Adaptability and tolerant to stressed situations.
Timeline
Customer Service Representative
Chenega
08.2024 - 11.2025
Customer Service Representative
Bakkt
05.2020 - 12.2023
Customer Service Representative
Computer Generated Systems
10.2019 - 05.2020
High School Diploma -
Alfred M. Barbe High School
Bachelor of Science - Communications
Liberty University