Summary
Overview
Work History
Education
Skills
References
Volunteer Work
Additional Information
Timeline
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Timothy Thompson

Timothy Thompson

Denver,CO

Summary

Dedicated employee more than familiar with the service industry; equipped with a decade of customer facing experience. Always providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding customer expectations. I'm excited to bring my energy and experience to your company!

Overview

10
10
years of professional experience

Work History

Operations Leader

Chick-fil-A
Centennial, CO
02.2024 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed a team of 12-15 employees in a fast-paced environment.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Reconciled daily transactions, balanced cash registers, and deposited the restaurant's earnings daily.
  • Drafted training materials and scripting to improve the staff's overall order taking, up-selling, and customer service skills.

Restaurant Server

Spaghetti Works
Ralston, NE
05.2017 - 07.2023
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers
  • Primary trainer for new servers when hired and was by their side through their entire training experience.

Assistant Manager

Gamers
Lavista, NE
11.2014 - 12.2016
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Organized and displayed games, systems, and accessories.
  • Handled eBay listings and shipping duties.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Took account of daily transactions (Cash & Card) when we closed and created daily deposits for extra cash on hand.

Education

Associates Degree - Business Management

Metropolitan Community College
Omaha, NE
05.2020

Business Administration

University of Nebraska
Lincoln, NE
05.2018

Business Administration

University of Nebraska At Omaha
Omaha, NE
05.2017

High School Diploma -

Papillion La Vista High School
Papillion, NE
05.2016

Skills

  • Customer Service and Rapport
  • Verbal and Written Communication
  • Transactions and Cash Handling
  • High Energy and Stamina
  • Warm and Friendly
  • Upselling and Cross Selling

References

References: Available upon request.

Volunteer Work

Open Door Mission, April 2016 

YMCA Youth Basketball Coach, Jan-Mar 2018

Omaha Food Bank, Feb. 2019 

Additional Information

  • Honor Roll 4 consecutive semesters in High School
  • Goodrich Scholarship recipient at UNO
  • Graduated MCC and earned an Associates Degree with a 4.0 GPA

Timeline

Operations Leader

Chick-fil-A
02.2024 - Current

Restaurant Server

Spaghetti Works
05.2017 - 07.2023

Assistant Manager

Gamers
11.2014 - 12.2016

Associates Degree - Business Management

Metropolitan Community College

Business Administration

University of Nebraska

Business Administration

University of Nebraska At Omaha

High School Diploma -

Papillion La Vista High School

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Timothy Thompson