Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

TIMOTHY TO

San Francisco,CA

Summary

Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

Overview

8
8
years of professional experience

Work History

Corporate Operations Manager

Engage Hospitality
Alameda, CA
10.2020 - Current
  • Support and manage a diverse portfolio of 22 plus properties including boutiques, brands, & short-term rentals with operational efficiencies, standardization, and revenue optimization to meet KPIs.
  • Conduct property visits to ensure they're meeting operational budgets & objectives.
  • Serve as company’s ambassador to lead new initiatives and partner with HR on hiring, coaching, and developing talent.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Lead annual budget forecasting information for executives and corporate reports.

Business Solutions Advisor

Deloitte
, United States
07.2018 - 04.2020
  • Consulted in business operations by performing quality assurance examinations to recommend strategies and actionable insights.
  • Specialized in the hospitality industry to minimize risk in brand operations and reputation.
  • Provided high-quality feedback and created comprehensive reports outlining key issues and proposed solutions to reach business goals.
  • Implemented performance coaching and training programs to deliver competitive advantage in customer experience.

Front Office Manager

Hotel Zelos
San Francisco , CA
07.2017 - 07.2018
  • Maximized hotel occupancy and profitability by utilizing different travel agencies and metasearch engines.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Analyzed monthly budget to stay within and under the operational guidelines.
  • Supervised 20 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.

Assistant Operations Manager

Hotel Kabuki
San Francisco, CA
01.2014 - 07.2017
  • Assisted and managed the daily operations of a $32 million hotel renovation in 2016.
  • Represented and conducted customer service training classes as Make Someone’s Day Cultural Ambassador for incoming associates and management.
  • Taskforce with operation transitions and new openings such as the Chicago Athletic Association Hotel.
  • Developed and implemented new brand standards and promotional activities.
  • Supported departments in accounting, sales, and food & beverage.

Education

Some College - Hospitality Management

University of Nevada - Las Vegas, Las Vegas, NV

AS - Business Management

Skyline College, San Bruno, CA
2017

Skills

  • Relationship Development
  • Analytical and Critical Thinking
  • Interpersonal Communication
  • Organization and Time Management
  • Quality Assurance
  • Budgeting & Forecasting
  • Human Resources Oversight
  • P&L Analysis
  • Performance Monitoring and Evaluation
  • Hiring and Onboarding

Accomplishments

  • ServSafe Food Protection Manager Certification
  • Hotel Kabuki Manager of the Quarter 2016
  • Spirit of Embassy award by Hilton Worldwide 2012
  • Maverick Young Entrepreneur Winner 2009


Timeline

Corporate Operations Manager - Engage Hospitality
10.2020 - Current
Business Solutions Advisor - Deloitte
07.2018 - 04.2020
Front Office Manager - Hotel Zelos
07.2017 - 07.2018
Assistant Operations Manager - Hotel Kabuki
01.2014 - 07.2017
University of Nevada - Las Vegas - Some College, Hospitality Management
Skyline College - AS, Business Management

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