Tim Walsh
Lake Elsinore,CA
Summary
Dynamic, results-driven operations executive with multi-unit expertise in food and beverage, entertainment, and hotel operations. Proven ability to lead high-volume, multi-venue service, optimize profitability, deliver exceptional guest experiences, and develop high-performing teams that drive loyalty and repeat business.
Overview
26
26
years of professional experience
1
1
Certification
Work History
District Manager
SAGE Dining Services
Los Angeles, CA
12.2020 - Current
- Provide strategic leadership for a team of 40 managers across a portfolio of eight high-volume venues overseeing core operations as well as ancillary revenue streams to maximize profitability while delivering memorable experiences.
- Orchestrate comprehensive budget development and analysis, managing P&L performance, forecasting, and multi-unit financial operations with full accountability for district results, driving annual revenue exceeding $20M.
- Recruit, train, and mentor high-performing management teams, empowering managers to create lively, guest-driven atmospheres that consistently exceed guest expectations, resulting in a 20% increase in repeat visits across accounts.
- Develop and implement operational initiatives that reduce costs by more than 21% and optimize workflow efficiency, providing clear direction to managers as they execute strategic action plans that accelerate revenue growth.
- Demonstrate entrepreneurial leadership by customizing account strategies and aligning programs with each community's culture, driving participation growth and elevating guest satisfaction scores by 25% across the district.
- Foster a positive, inclusive work culture through hands-on coaching and development, achieving a 95% management retention rate and elevating overall team engagement and long-term operational stability.
- Direct high-volume, multi-area service operations, ensuring seamless execution of food, beverage, entertainment, and large-scale catered and private-event experiences for up to 2,700 guests per venue daily.
Owner and Executive Director
J. Carter's Tavern Grill
Murrieta, CA
11.2017 - 12.2020
- Directed full operational, financial, and guest experience oversight for a multimillion-dollar, high-capacity restaurant and sports bar known for it's exceptional hospitality, entertainment, and elevated chef-driven cuisine.
- Created and executed a high-impact live entertainment and dining concept that generated over $200K in new annual revenue, expanded market reach, and enhanced guest loyalty and consistent nightly waitlists.
- Collaborated with the Executive Chef to craft innovative, seasonal menus featuring locally sourced ingredients, elevated, scratch-made offerings, and kids' themed menus, which consistently increased weekly sales by 30%.
- Recruited and built high-performing teams, fostering a positive, inclusive work culture through active listening, clear communication, and hands-on coaching, leading to an increase of 25% in extremely positive guest satisfaction surveys.
- Led business through major growth cycle in the first five months, increasing revenue by 38%, maximizing shareholder value, and successfully executing the strategic sale of the business, achieving a strong return on investment.
District Manager
SAGE Dining Services
Los Angeles, CA
05.2007 - 11.2017
- Directed $28M+ in annual operational expenditures with full P&L accountability, driving performance through strategic budgeting, forecasting, and financial analysis to maximize financial performance across accounts.
- Led the West Coast expansion, actively driving business development and client acquisition by collaborating with company ownership and sales teams, opening 25+ new accounts across CA, NV, OR, and NM.
- Developed customized dining programs aligned with client needs and community preferences by engaging with residents and clients, and utilizing feedback to deliver exceptional experiences, which fostered a genuine connection that enhanced retention and supported long-term growth.
- Increased event revenue and positive guest feedback by over 20% through top-tier catered experiences, enhancing client and guest satisfaction with refined hospitality and exceptional service execution.
- Cultivated a collaborative, accountable, and improvement-driven environment by conducting regular walk-throughs and team check-ins while providing proactive coaching focused on operational excellence.
- Oversaw day-to-day operations across 12 properties in PA, MD, VA, and NC, overseeing $24M+ in annual expenditures, empowering departmental leaders and frontline teams through proactive support.
General Manager
Prime Hospitality Corporation
Lancaster, PA
03.2002 - 05.2007
- Directed full-scale operations of company's flagship Radisson Hotel Resort property, consisting of 215 rooms and 10 suites, located in a high traffic tourist destination, consistently achieving full occupancy while implementing revenue strategies that maximized room rates and RevPar, driving year-over-year venue growth.
- Strategically planned and launched two new innovative restaurant concepts and a themed up-scale lounge, driving over a 22% increase in overall food and beverage revenue.
- Implemented operational efficiencies and cost controls, resulting in a 20% improvement in profitability while maintaining elevated guest satisfaction through strategic leadership and direction to ensure financial success.
- Oversaw and optimized ancillary operations, including a cafe, salon, indoor pool, 13 meeting rooms, and 2 ballrooms, monitoring key performance indicators and financial metrics, driving an 18% increase in incremental revenue.
- Conducted market research to identify industry trends and opportunities aimed at driving revenue growth and enhancing brand awareness through innovative marketing initiatives and data-driven decision making.
Assistant General Manager
SAS International Hotels
Mechanicsburg, PA
03.2000 - 03.2002
- Transitioned from Corporate Executive Chef to Assistant General Manager, overseeing operations for this fast-paced, high-volume Radisson Hotel Resort, recruiting and developing high-performing teams that drove annual revenue exceeding $30M.
- Directed full-service operations across hotel and food and beverage operations, including 7 ballrooms, 4 lounges, 3 restaurants, and 28 meeting rooms, ensuring exceptional guest experiences and increasing revenue by 20%.
- Led corporate training at the flagship account, standardizing culinary and service excellence, while curating tailored experiences for consistently exceptional guest service, resulting in a 22% revenue increase across accounts.
- Oversaw high-volume event days, directing a team of 150 team members and 10 managers, ensuring flawless execution and outstanding client satisfaction, increasing event bookings by 22% and event revenue by $250K.
Education
Business Management
Pennsylvania State University
University Park, PASkills
- Multi-Unit Leadership & Operations Oversight
- Executive-Level Food & Beverage Leadership
- High-Volume Hospitality & Entertainment
- Strong Financial Acumen & P&L Ownership
- Revenue Growth & Cost Control Strategies
- Talent Recruitment & Succession Planning
- Performance Coaching & Team Mentorship
- Process Improvement & Operational Efficiency
- Regulatory, Safety & Compliance Leadership
- Guest Experience & Service Excellence
Certification
Certified Food and Beverage Executive (CFBE)
American Hotel and Lodging Educational Institute
ServSafe Certified
Timeline
District Manager
SAGE Dining Services
12.2020 - Current
Owner and Executive Director
J. Carter's Tavern Grill
11.2017 - 12.2020
District Manager
SAGE Dining Services
05.2007 - 11.2017
General Manager
Prime Hospitality Corporation
03.2002 - 05.2007
Assistant General Manager
SAS International Hotels
03.2000 - 03.2002
Business Management
Pennsylvania State University