Timothy Waters
Chicago,IL
Summary
Dynamic operations professional with extensive experience in logistics and team management. Skilled in effective communication and problem-solving, successfully implementing process enhancements that lead to improved service delivery and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Operations Manager
10Roads Express
Homewood, IL
12.2016 - Current
- Managed daily operations to ensure efficient service delivery.
- Coordinated logistics and transportation for timely shipments.
- Implemented process improvements to enhance operational efficiency.
- Trained staff on safety protocols and operational procedures.
- Monitored performance metrics to identify areas for improvement.
- Collaborated with cross-functional teams to streamline workflows.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Dispatch Manager
Apogee Trucking
Bensenville, Illinois
06.2011 - 12.2016
- Coordinated daily dispatch operations for efficient freight movement.
- Supervised dispatch team to ensure timely delivery schedules.
- Monitored vehicle and driver performance using tracking software.
- Trained new dispatch staff on company procedures and tools.
- Analyzed logistics data to optimize routing and reduce costs.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Coordinated with other departments to ensure timely delivery of goods and services.
Education
Some College (No Degree) - Technology Education
Penn Foster Career School
Scranton, PASkills
- Logistics management
- Performance monitoring
- Customer relationship management
- Problem solving
- Effective communication
- Strategic planning
- Operations management
- Business strategy development
- Contract development
References
References available upon request.
Timeline
Operations Manager
10Roads Express
12.2016 - Current
Dispatch Manager
Apogee Trucking
06.2011 - 12.2016
Some College (No Degree) - Technology Education
Penn Foster Career School