Resourceful professional in culinary management, known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at communication, leadership, and problem-solving to enhance team performance and ensure memorable dining experiences.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Food Service Supervisor
Clove Lakes Health Care
Staten Island, Ny
07.2023 - 04.2026
Supervised daily food service operations and staff activities.
Ensured high food quality and appealing presentation before serving to residents.
Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
Addressed customer inquiries and complaints regarding meal services in a timely manner.
Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
Analyzed customer feedback forms to identify improvement areas in food quality and service.
Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
Reviewed daily task list with employees and designated tasks for completion.
Chef Manager
Morrison Living, Eger Healthcare-Harbor House
Staten Island, NY
01.2023 - 06.2023
Managed daily kitchen operations and staff for high-quality meal preparation.
Developed and maintained menus addressing dietary needs of residents to enhance meal satisfaction.
Collaborated with nutritionists to create balanced meal options for residents.
Oversaw food safety practices and ensured compliance with health regulations.
Developed and implemented training programs for kitchen staff to ensure proper food handling, safety, and sanitation practices were followed.
Coordinated inventory management, optimizing ordering and stock control to minimize waste.
Monitored costs of food production and labor expenses to achieve budgetary targets.
Analyzed customer feedback data collected from surveys in order to improve overall dining experience.
Food Service Supervisor
Clove Lakes Health Care
Staten Island, NY
02.2022 - 01.2023
Executive Chef
Restaurant Associates
New York, NY
01.2018 - 09.2020
Developed innovative seasonal menus that showcased local ingredients and aligned with culinary trends.
Oversaw kitchen staff, enforcing food safety standards to ensure compliance and quality control.
Monitored kitchen operations and staff to uphold safety protocols and implement proper food handling techniques.
Supervised the selection, training, scheduling, and performance of kitchen personnel.
Trained and supervised line cooks to develop new skills and improve team performance.
Conducted regular staff meetings to discuss menu changes, special events, promotions.
Managed inventory, ordering supplies, and maintaining kitchen equipment.
Food Service Director
Restaurant Associates, Tommy Hifiger USA
New York, NY
09.2006 - 12.2017
Directed daily food service operations for high-profile events and clients.
Coordinated catering services for corporate functions and special events effectively.
Developed menus in collaboration with culinary teams to enhance guest experience.
Implemented customer service standards to improve guest satisfaction ratings.
Trained and supervised kitchen staff to ensure compliance with safety protocols.
Managed inventory and procurement to maintain stock levels and quality standards.
Managed food service sales, costs and budget administration to keep operations in line with financial targets.
Implemented cost control measures to optimize budget management across operations.
Led sustainability initiatives to reduce waste and promote environmentally friendly practices.
Analyzed customer feedback to identify areas for improvement and implement changes.
Education
Honors Graduate - Culinary Arts
Institute For Culinary Education
New York, NY
01.1990 - 10.1990
Skills
Food safety compliance
HACCP planning
Menu development
Inventory control
Cost control
Quality assurance
Point of sale systems
Staff management
Employee scheduling
Team training
Employee development
Customer service
Event planning
Service management
Certification
NYC Dept of Health Food Handlers License
Accomplishments
Johnson & Wales University, Honorary Recognition in Programme Development