Timothy Willey
Fort Wayne,IN
Summary
Results-driven Shift Manager with expertise in sales strategy and employee training. Adept at fostering relationships and driving exceptional customer service, contributing to improved team performance and compliance with company standards.
Overview
17
17
years of professional experience
Work History
Shift Manager
McDonald's
Pascagoula, Mississippi
10.2019 - 12.2025
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
Office Administrative Assistant
Earth Matters Inc
Baltimore, Maryland
08.2012 - 09.2019
- Handled incoming calls and correspondence with professionalism and courtesy.
- Collaborated with team members to streamline administrative procedures.
- Assisted in preparing reports and presentations for team projects.
Assistant General Manager
Tulsa Rampage Hockey
Tulsa, Oklahoma
07.2008 - 08.2012
- Fostered relationships with sponsors and community partners for collaboration.
- Developed and implemented effective strategies to maximize sales and profits.
- Collaborated with other departments within the organization to coordinate projects.
Education
Associate of Arts - Small Business Management
Fleet Business School
Annapolis, MD06-1997
High School Diploma -
Severna Park High School
Severna Park, MD06-1993
Skills
- Sales strategy
- Problem solving
- Staff supervision
- Employee training
- Customer service
- Effective communication
- Relationship building
- Decision making
Timeline
Shift Manager
McDonald's
10.2019 - 12.2025
Office Administrative Assistant
Earth Matters Inc
08.2012 - 09.2019
Assistant General Manager
Tulsa Rampage Hockey
07.2008 - 08.2012
Associate of Arts - Small Business Management
Fleet Business School
High School Diploma -
Severna Park High School