Summary
Overview
Work History
Skills
Timeline
Generic

Timothy Wright

Rochester,MN

Summary

Highly dependable Customer Service, Sales Specialist with 20 years transferable experience. Upbeat professional with a positive attitude and a history of producing quality results, improving the customer service experience and elevating company profile with target market with satisfied customers.

Overview

12
12
years of professional experience

Work History

Desk Operations Specialist

Mayo Clinic Health System
Rochester, MN
08.2022 - 04.2023
  • Schedule Weekly activities for participants
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Planned and completed group projects, working smoothly with others.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Managed Routes and Scheduled Drivers for Participant Pick up and drop off
  • Presented clean and sanitized Bathrooms and facilities for participants.

Operation Manager, Job Coach

Ability Building Community
Rochester, MN
09.2018 - Current
  • Manage and Maintain comprehensive database and file systems supporting, mandatory state document, and mandatory written reports
  • Use Microsoft Excel to input and manage important information such as accounting information and business growth into the company database
  • Assign new work,provide excellent service and attention to customers,bring in and develop new business
  • Work closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Improve customer satisfaction by finding creative solutions to problems
  • Work directly with Individuals at their job site location to provide support when needed.and check-in with direct on-site management to make sure individuals' goals are being met.

Driver, Lead Trainer

Kids On The Go Usa Inc. Transportation
Rochester, MN
09.2016 - 09.2018
  • Logged daily mileage, gas and other data
  • Planned optimal routes to minimize delays and maximize time efficiently
  • Developed training plans, e-learning materials, handouts, job aids and audio-visual presentations and coordinated material distribution for each course.

Driver

PossAbilities
Rochester, MN
09.2014 - 08.2016
  • Planned optimal routes
  • Transported clients to their destinations, safely and on-time
  • Interacted with customers pleasantly to meet needs and drive satisfaction.

Driver Supervisor/Accounts Receivable Clerk

Handi-Van
Rochester, MN
07.2012 - 08.2014
  • Ensured staff followed administrative policies and compliance regulations
  • Used Microsoft Excel to input and manage important information such as accounting information and business growth into the company database
  • Provided excellent service and attention to customers
  • Utilized Billing to compile data gathered from various sources and invoiced customers for billing.

Program Specialist

SMB Disibility Services
Rochester, MN
04.2023 - Current
  • Developed and implemented program plans to ensure achievement of goals.
  • Lead Games and activities for participants , Exercise, Arts and Crafts and Team lead games.
  • Created programming activities ideas with staff for participants
  • Assisted participants with walking and bathroom needs
  • Maintained Route and organized changes in routes when needed

Skills

  • Customer service
  • Group and individual instruction
  • Problem resolution
  • Performance assessment
  • Supervision
  • Data analysis and reporting
  • Accounts Receivable
  • Presentation Skills

Timeline

Program Specialist

SMB Disibility Services
04.2023 - Current

Desk Operations Specialist

Mayo Clinic Health System
08.2022 - 04.2023

Operation Manager, Job Coach

Ability Building Community
09.2018 - Current

Driver, Lead Trainer

Kids On The Go Usa Inc. Transportation
09.2016 - 09.2018

Driver

PossAbilities
09.2014 - 08.2016

Driver Supervisor/Accounts Receivable Clerk

Handi-Van
07.2012 - 08.2014

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Timothy Wright