Overview
Work History
Education
Skills
Excellence Through Teamwork Award
Timeline
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Teresa Holthaus

Rochester ,MN

Overview

32
32
years of professional experience

Work History

Desk Operations Specialist

Mayo Clinic
Rochester, MN
10.2022 - Current
  • Utilize Medical terminology
  • Organize and modify patient's appointments
  • schedule patients chemo appointment, office visits and all other appointments needed from the care team.
  • work closely with the GI unit MDs to organize patients required appointments.

Secretary/Receptionist

Haworth & Company
Rochester, MN
04.2022 - 10.2022
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Bartender

5 West Bar And Grill
Rochester, MN
04.2020 - 04.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Assistant Manager

Panera Bread
Rochester, MN
11.2018 - 10.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Server

Red Lobster Restaurant
Rochester, MN
11.2011 - 10.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shift Lead

Green Mill Restaurant & Bar
Rochester, MN
10.2001 - 11.2011
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Bookkeeper

K&M Glass
Rochester, MN
09.1992 - 01.2005
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Process Insurance claims.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Work with builder on new home projects,

Education

Accounting

Rochester Votech
Rochester, MN

High School Diploma -

John Marshall High School Rochester, Mn
Rochester, MN
06.1986

Skills

  • Exceptional organization
  • Medical Terminology
  • Scheduling Coordination
  • Workflow Optimization
  • Customer Service
  • Telephone Customer Support
  • Patient Scheduling

Excellence Through Teamwork Award

Mayo Clinic Excellence Through Teamwork Award

HAI Pump Team 

Timeline

Desk Operations Specialist

Mayo Clinic
10.2022 - Current

Secretary/Receptionist

Haworth & Company
04.2022 - 10.2022

Bartender

5 West Bar And Grill
04.2020 - 04.2022

Assistant Manager

Panera Bread
11.2018 - 10.2019

Server

Red Lobster Restaurant
11.2011 - 10.2018

Shift Lead

Green Mill Restaurant & Bar
10.2001 - 11.2011

Bookkeeper

K&M Glass
09.1992 - 01.2005

Accounting

Rochester Votech

High School Diploma -

John Marshall High School Rochester, Mn
Teresa Holthaus