Teresa Holthaus
Rochester ,MN
Overview
32
32
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
10.2022 - Current
- Utilize Medical terminology
- Organize and modify patient's appointments
- schedule patients chemo appointment, office visits and all other appointments needed from the care team.
- work closely with the GI unit MDs to organize patients required appointments.
Secretary/Receptionist
Haworth & Company
04.2022 - 10.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Bartender
5 West Bar And Grill
04.2020 - 04.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant Manager
Panera Bread
11.2018 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Server
Red Lobster Restaurant
11.2011 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Lead
Green Mill Restaurant & Bar
10.2001 - 11.2011
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Bookkeeper
K&M Glass
09.1992 - 01.2005
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Process Insurance claims.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Work with builder on new home projects,
Education
Accounting
Rochester Votech
Rochester, MNHigh School Diploma -
John Marshall High School Rochester, Mn
Rochester, MN06.1986
Skills
- Exceptional organization
- Medical Terminology
- Scheduling Coordination
- Workflow Optimization
- Customer Service
- Telephone Customer Support
- Patient Scheduling
Excellence Through Teamwork Award
Mayo Clinic Excellence Through Teamwork Award
HAI Pump Team
Timeline
Desk Operations Specialist
Mayo Clinic
10.2022 - Current
Secretary/Receptionist
Haworth & Company
04.2022 - 10.2022
Bartender
5 West Bar And Grill
04.2020 - 04.2022
Assistant Manager
Panera Bread
11.2018 - 10.2019
Server
Red Lobster Restaurant
11.2011 - 10.2018
Shift Lead
Green Mill Restaurant & Bar
10.2001 - 11.2011
Bookkeeper
K&M Glass
09.1992 - 01.2005
Accounting
Rochester Votech
High School Diploma -
John Marshall High School Rochester, Mn
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