Timothy Wright
Humboldt,TN
Summary
A seasoned professional with a proven track record in operations management and relationship building, notably at Better Business Bureau. Expert in driving efficiency and fostering strategic partnerships, excel in personnel management and operational oversight. Achieved significant customer satisfaction and retention by leveraging strong work ethic and negotiation skills.
Overview
5
5
years of professional experience
Work History
Owner/Operator Manager
Professional Pressure Cleaning
Humboldt, TN
02.2024 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Property Manager
LANDURA Management Associates
Humboldt, TN
10.2023 - 02.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Lyft/Uber Driver
Lyft And Uber
Nashville, TN
06.2022 - 10.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Personal Courier Business
Vanderbilt University
Nashville, TN
04.2021 - 05.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
Package Delivery Driver
Hope Transportation/Fed Ex
Murfreesboro, TN
12.2020 - 04.2021
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Lifted, lowered, and carried packages typically weighing 1-100 pounds throughout regular course of delivery.
Business Relations Manager
Better Business Bureau
Nashville, TN
04.2019 - 11.2020
- Developed strategic partnerships with key industry players, enhancing company reputation and reach.
- Managed high-value accounts, ensuring client satisfaction and maintaining long-term relationships.
- Increased customer retention rate by consistently delivering exceptional support services and addressing concerns promptly.
- Optimized internal workflows for greater efficiency by identifying areas of improvement and proposing actionable solutions.
- Established strong business relationships by actively engaging with clients and understanding their needs.
- Implemented effective sales strategies to boost revenue growth and surpass company targets.
- Identified new market opportunities by conducting thorough research and analysis of industry trends.
Education
Bachelor of Science - Education
The University of Tennessee - Martin
Martin, TN12.1995
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Sales negotiation
- Personnel Management
- Operations Oversight
- Negotiation
- Relationship Management
- Financial Analysis
- Operational Reporting
- Budget Development
- Strong Work Ethic
- Dependable and reliable
- Equipment Operation
- Vehicle inspections
- Materials Transport
- Accurate record keeping
- Safe Driving Practices
- Hazardous Materials Handling
- Load security
- Transportation safety
- Lift up to 100 pounds
Timeline
Owner/Operator Manager
Professional Pressure Cleaning
02.2024 - Current
Property Manager
LANDURA Management Associates
10.2023 - 02.2024
Lyft/Uber Driver
Lyft And Uber
06.2022 - 10.2023
Personal Courier Business
Vanderbilt University
04.2021 - 05.2022
Package Delivery Driver
Hope Transportation/Fed Ex
12.2020 - 04.2021
Business Relations Manager
Better Business Bureau
04.2019 - 11.2020
Bachelor of Science - Education
The University of Tennessee - Martin