Timur Osman
Be Well Medical Supply
NEWYORK,NY
2
Languages
4
years of professional experience
I think over few years of working in customer service based area i have became a reliable and hardworking professional with experience in customer service, clerical support, and home health care coordination. Skilled in assisting customers, organizing records, coordinating schedules, communicating with clients and staff, and handling administrative responsibilities. Known for being dependable, organized, and professional, with the ability to work effectively in fast-paced environments while providing excellent service.
Work History
Customer Service Representative
2 Years 8 Months- Provided exceptional support to customers, addressing inquiries and resolving issues efficiently.
- Educated customers on product features, benefits, and usage to enhance satisfaction and loyalty.
- Managed order processing and coordination with shipping departments to ensure timely delivery of products.
- Maintained accurate records of customer interactions using CRM software, improving data integrity and accessibility.
Clerk
3 Months- Assisted customers with locating medical supplies and provided friendly, professional service.
- Processed customer orders, payments, returns, and exchanges accurately.
- Organized, stocked, and maintained medical supplies and inventory throughout the store.
- Checked incoming shipments for accuracy and properly stored products.
- Prepared customer orders for pickup and delivery while ensuring orders were complete and accurate.
- Answered phone calls, responded to customer questions, and directed inquiries when necessary.
- Maintained accurate inventory records and assisted with monitoring stock levels.
Cordinator
4 Months- Coordinated home health care services for patients based on their individual needs.
- Communicated with patients, families, caregivers, and healthcare professionals.
- Scheduled and coordinated caregiver shifts and patient appointments.
- Matched caregivers with patients based on availability and care requirements.
- Maintained accurate patient and caregiver records and documentation.
- Followed up with patients and families to ensure quality and satisfaction with services.
- Assisted with resolving scheduling issues, call-outs, and last-minute coverage needs.
- Answered phone calls and responded to questions from patients, families, and caregivers.
- Monitored caregiver attendance, schedules, and service hours.
Education
Associate of Science - Health For Science
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Payment processing
Customer satisfaction measurement
Professional telephone demeanor
Microsoft outlook
Scheduling
Call management
Appointment scheduling
Coordination
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Service Representative
Be Well Medical Supply
02.2024 - CurrentRead More
Clerk
Be Well Medical Supply
09.2023 - 12.2023Read More
Cordinator
Home Health Services
05.2022 - 09.2022Read More
BMCC
Associate of Science from Health For Science
Read More