Tymur Tursunov
Brooklyn,NY
Summary
Hardworking Casino Manager successful at hiring and training top-performing teams, boosting customer loyalty through exceptional customer service. Adept at developing and promoting successful and high-impact player rewards programs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Casino Manager with 22 years of customer service and management experience in casino settings. Knowledgeable about payroll processing, HR and staff training and development. Bringing out best in staff members through exceptional management techniques.
Overview
22
22
years of professional experience
Work History
Casino Manager
MSC Cruises
01.2022 - 10.2022
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Monitored gaming operations continuously to check on dealers and players.
- Interviewed, hired and trained new gambling floor workers.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
Assistant Manager
MSC Cruises
12.2014 - 01.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Casino Pit Manager
MSC Cruises
02.2014 - 12.2014
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Monitored gaming operations continuously to check on dealers and players.
- Interviewed, hired and trained new gambling floor workers.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
Casino Dealer
MSC Cruises
04.2013 - 02.2014
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Exchanged legal currency for gambling chips and coin money.
- Conducted games such as Roulette, BlackJack and Poker by explaining rules, taking bets and delivering payouts.
- Dealt cards in Type games and monitored players' behavior for signs of cheating.
- Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Trained new dealers in rules and operation of different games.
Casino Pit Manager
Casino Arbat
07.2009 - 02.2013
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interviewed, hired and trained new gambling floor workers.
- Coordinated staff schedules, rotations and breaks.
- Kept games fair by proactively identifying and removing suspected cheaters.
Casino Manager
Macao Casino Group
05.2003 - 06.2009
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Monitored gaming operations continuously to check on dealers and players.
- Interviewed, hired and trained new gambling floor workers.
- Coordinated staff schedules, rotations and breaks.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
Casino Supervisor
Macao Casino Group
12.2001 - 05.2003
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Monitored gaming operations continuously to check on dealers and players.
- Coordinated staff schedules, rotations and breaks.
- Kept games fair by proactively identifying and removing suspected cheaters.
Casino Dealer
Casino Imperial
04.1998 - 11.2001
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Exchanged legal currency for gambling chips and coin money.
Education
Bachelor - Sports Management
Physical Culture And Sport College
Tajikistan, Dushanbe09.1994
Skills
- Critical Thinking
- Complex Problem-Solving
- Manage Profitability
- Time Management
- Industry Trends
- Job Assignments
Timeline
Casino Manager
MSC Cruises
01.2022 - 10.2022
Assistant Manager
MSC Cruises
12.2014 - 01.2016
Casino Pit Manager
MSC Cruises
02.2014 - 12.2014
Casino Dealer
MSC Cruises
04.2013 - 02.2014
Casino Pit Manager
Casino Arbat
07.2009 - 02.2013
Casino Manager
Macao Casino Group
05.2003 - 06.2009
Casino Supervisor
Macao Casino Group
12.2001 - 05.2003
Casino Dealer
Casino Imperial
04.1998 - 11.2001
Bachelor - Sports Management
Physical Culture And Sport College
Similar Profiles
Jenelyn EncaboJenelyn Encabo
Housekeeping Stewardess at MSC Cruises- MSC SEASIDEHousekeeping Stewardess at MSC Cruises- MSC SEASIDE
Felix MbuviFelix Mbuvi
Laundry operator at MSC CruisesLaundry operator at MSC Cruises
BHAGWAT SINGHBHAGWAT SINGH
Demi Chef De Partie at MSC CruisesDemi Chef De Partie at MSC Cruises
Marta RozworskaMarta Rozworska
Coordinator at MSC CruisesCoordinator at MSC Cruises
Anthonio CompasAnthonio Compas
Sales Associate at Rite AidSales Associate at Rite Aid