Tin Mai
Grandview
Summary
Results-driven Operations Manager with a strong focus on logistics management and customer relationship building. Proven ability to build and hold a strong and loyal relationship with carrier/customer. Enjoy working along a team of professionals to achieve the same goal.
Overview
20
20
years of professional experience
Work History
Operations Manager
Ryan Transportation
Overland Park
11.2020 - Current
- Managed daily operations and logistics to ensure timely delivery of shipments.
- Coordinated with team members to optimize load coverage.
- Trained carrier reps on procedures and best practices for transportation operations.
- Analyzed operational data to identify areas for team and personal process improvement.
- Manager scheduling and staffing to ensure sufficient coverage for our team's needs.Work
- Work along with TSM and AM to identify strong and weak area of coverage and capacity.
Subcontractor
Dish Network Corp
Hinckley
01.2018 - 10.2020
- Installed satellite dishes and receivers at residential and commercial properties.
- Conducted site surveys to determine optimal installation locations.
- Configured satellite systems for signal strength and quality performance.
- Assisted clients with system operation and troubleshooting during installations.
- Maintained tools and equipment to ensure readiness for installations.
- Educated customers on service plans and equipment features post-installation.
- Resolved technical issues promptly to enhance customer satisfaction during service calls.
- Diagnosed and troubleshot any problems with existing systems.
- Presented product offerings to customers on-site to increase sales.
Store Manager
O'Reilly Auto Parts
Circle Pines
06.2006 - 01.2018
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and developed staff on product knowledge and customer service techniques.
- Oversaw inventory management, including stock ordering and organization.
- Conducted regular performance evaluations to support team development.
- Resolved customer complaints promptly to maintain positive relationships.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Built relationships with key customers and professional shops to grow business networks and locate new opportunities.
Education
High School Diploma -
Champlin Park High School
Champlin, MN06-2006
Skills
- Logistics management
- Customer relationship management
- Problem solving
- Effective communication
- Team building
- Conflict resolution
- Multitasking Abilities
- Calm under pressure
- Critical thinking
- Employee training
Languages
Vietnamese
Native/ Bilingual
Timeline
Operations Manager
Ryan Transportation
11.2020 - Current
Subcontractor
Dish Network Corp
01.2018 - 10.2020
Store Manager
O'Reilly Auto Parts
06.2006 - 01.2018
High School Diploma -
Champlin Park High School