Medical Receptionist
Upper Eastside Pediatrics
New York, NY
02 2024 - Current
- Collaborated with medical staff to streamline front desk operations and improve patient flow.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing an appointment reminder system through text messages.
- Facilitated a smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within the clinic.
- Prepared lab specimens for diagnostic evaluation.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.