Tina Baker
Hazard,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
General Dynamics
05.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
SYKES
02.2011 - 05.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Teachers Assistant
LKLP Headstart
03.2010 - 02.2011
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Handed out classroom materials, like pencils, paper, and crayons.
- Supported student learning objectives through personalized and small group assistance.
Education
High School Diploma -
MC Napier High School
Hazard, KY05.1996
Skills
- Paperwork Processing
- Scheduling
- Information Security
- Call Management
- Data Entry
- Data Collection
- Consultative Sales
- Complaint Resolution
- Customer Relations
- Active Listening
- Conflict Mediation
- Problem Resolution
- Research
- Reading Comprehension
- Problem-Solving Abilities
- Customer Service
- Conflict Resolution
- Documentation
- Call Center Experience
- Attention to Detail
Timeline
Customer Service Representative
General Dynamics
05.2019 - Current
Customer Service Representative
SYKES
02.2011 - 05.2014
Teachers Assistant
LKLP Headstart
03.2010 - 02.2011
High School Diploma -
MC Napier High School
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