Summary
Overview
Work History
Education
Skills
Timeline
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Tina Barzmehri

Ashburn,VA

Summary

A results-driven and innovative professional with a proven track record in elevating customer success strategies, seeking the role of Customer Success Director. Eager to leverage 16 years of experience in leading high-performing teams, implementing scalable customer-centric initiatives, and driving revenue growth through exceptional customer experiences. Dedicated to orchestrating customer success programs that optimize retention, satisfaction, and overall business success.

Overview

16
16
years of professional experience

Work History

Director of Value Consulting

Ecosystems LLC
McLean, VA
01.2022 - Current
  • Lead a team of value consultants responsible for analyzing client needs and aligning product benefits to customer objectives.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Conducted workshops and training sessions for clients to maximize the use of the product, resulting in increased adoption rates and positive feedback.
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Senior Value Consultant

Ecosystems LLC
McLean, VA
03.2013 - 01.2022
  • Acted as the primary point of contact for high-value clients, analyzing their business needs and tailoring value-based solutions to meet their objectives.
  • Collaborated with the product development team to incorporate client feedback, leading to product improvements that directly addressed customer needs.
  • Supported clients with business analysis, documentation, and data modeling.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Integrated technology and business operations to identify targeted solutions to customer issues.

Value Consultant

Ecosystems LLC
McLean, VA
03.2008 - 02.2013
  • Supported clients with business analysis, documentation, and data modeling.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Organized and analyzed primary and secondary research to understand industry, market and company trends.
  • Collaborated with clients to understand their objectives, challenges, and desired outcomes, and deliver tailored value consulting services.
  • Analyzed the clients' business processes and challenges, aligning their needs with product functionalities to maximize ROI.
  • Developed and presented value realization plans to demonstrate how the product or service aligns with the client's strategic objectives.
  • Acted as a liaison between clients and internal teams, providing feedback on product improvements and client requirements.

Education

Bachelor of Science - Political Science

Salisbury University
Salisbury, MD
06.2005

Skills

Customer Relationship Management

Strategic Planning

Cross-functional Collaboration

Change Management

Problem-Solving

Timeline

Director of Value Consulting

Ecosystems LLC
01.2022 - Current

Senior Value Consultant

Ecosystems LLC
03.2013 - 01.2022

Value Consultant

Ecosystems LLC
03.2008 - 02.2013

Bachelor of Science - Political Science

Salisbury University

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Tina Barzmehri