Tina Black
Winter Springs,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bread Financial
Columbus , Ohio
05.2017 - 12.2024
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Education
Associate of Arts - Merchandising Management
Institute of Merchandising And Design
Lansing, MI05-1982
Skills
- Account updating
- Complaint resolution
- Professional telephone demeanor
- Customer relationship management (CRM)
- Call escalation
- Creative problem solving
- Call center procedures
- Credit card payment processing
- Tactful and diplomatic
- Problem-solving
- Customer consulting
- Call center experience
- Decision-making
- Positive and professional
Timeline
Customer Service Representative
Bread Financial
05.2017 - 12.2024
Associate of Arts - Merchandising Management
Institute of Merchandising And Design