Tina Boston
Republic,MO
Summary
Personable Registered Medical Assistant bringing 12 + years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Mercy Hospital Springfield
Oark, MO
08.2022 - Current
- Provided guidance and support for new employees during their orientation period.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Maintain provider schedule to coordinate patient care, administrative duties and personal responsibilities.
- Maintain schedule for clinical staff and collaborate with other team leads to ensure sufficient coverage for providers.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Scribe progress note for provider during patient office visit.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Responded to patient callbacks and phone-in prescription refill requests.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Changed dressing on wounds to prevent infection and check for healing.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
Registered Medical Assistant
Mercy Hospital Springfield
Ozark, MO
08.2011 - Current
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Performed patient assessments, including vital signs and medical history documentation.
- Assisted physicians in exams, treatments, and procedures.
- Prepared laboratory specimens for analysis and organized lab results.
- Provided instruction to patients on medication usage and treatment plans.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Educated patients about health maintenance activities such as diet modification, exercise programs, smoking cessation advice.
- Ensured all medical equipment was functioning properly prior to use.
- Performed quality control measures for accuracy of test results.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Education
Associate of Applied Science - Medical Assisting
Everest College - Chicago
Chicago, IL08-2011
Bachelor of Science - Health Administration
WGU Missouri
Skills
- Clinical And Administrative Support
- Managing Physician Calendars
- Team Training And Development
- Clinical Training
- Patient Chart Reviewing
- Vital Signs Collection
- Patient Counseling
- Care Coordination
- Patient And Family Communication
- Direct Patient Care
- Clinical Charting
- Telephone Triage
- Managing Prescription Refills
- Preparing Specimens And Samples
- Healthcare Team Collaboration
- Emergency Intervention
Affiliations
- Flower gardening, playing in the dirt is my happy place!
- Avid outdoorsman, enjoy fishing, hiking and enjoying God's creation!
- Volunteering for the SW Missouri Humane Society!
- Grandkids activities!
- Life 360 Church!
- Primary Caregiver for elderly relative!
Accomplishments
- Co-worker of the Month
- Make it Happen
- Team Lead
Certification
- Registered Advanced Medical Assistant
- Member of AAMT
- ALS
Timeline
Lead Medical Assistant
Mercy Hospital Springfield
08.2022 - Current
Registered Medical Assistant
Mercy Hospital Springfield
08.2011 - Current
Associate of Applied Science - Medical Assisting
Everest College - Chicago
Bachelor of Science - Health Administration
WGU Missouri
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