Tina Brooks
3704 Via Gaetano Henderson
Summary
“Dedicated and enthusiastic customer service professional with a passion for enhancing
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wayfair
Henderson
2024.02 - 2025.06
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisting customers with online orders
- Reporting damaged items and tracking customer packages daily
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Advocate
Total Med
2021.02 - 2024.12
- Assisting Client with questions they might have about their TANF, Medicaid and Snap benefits, updating information that they might need to update, providing client with their approval status and denial of benefits.
- Making sure that I get all of their issues resolved throughout the call by providing excellent customer service to clients, responding to inquiries, resolving to issues and addressing to concerns in a professional and empathetic manner.
Customer Service Advocate - Banking
Sitel
2019.06 - 2021.02
- Assisting with members banking needs.
- Filing disputes for unauthorized transactions and verifying the charges with my members. Making sure that the charges are accurate.
- Deescalating calls by acknowledging the members feelings and apologizing when appropriate.
Front Desk receptionist
Summerlin Hospital
Las Vegas
2018.08 - 2019.06
- Greeting patients.
- Checking them in and out for their appointments.
- Answering phone calls and maintaining a clean and welcoming environment.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Education
Associate - Medical Assistant
Kaplan University
Des Moines, IA01.2016
High School -
Wheeling High School
Wheeling, IL01.2010
Skills
- Communication Skills
- Active Listening
- Attention to detail
- Empathy
- Leadership skills
- Time management skills
- Data analysis
- Technical support
- Relationship building
- Conflict resolution
References
Upon Request
Timeline
Customer Service Representative
Wayfair
2024.02 - 2025.06
Customer Service Advocate
Total Med
2021.02 - 2024.12
Customer Service Advocate - Banking
Sitel
2019.06 - 2021.02
Front Desk receptionist
Summerlin Hospital
2018.08 - 2019.06
Associate - Medical Assistant
Kaplan University
High School -
Wheeling High School