Tina Brown
California,MD
Summary
Reliable and enthusiastic Administrative Assistant offering 20 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs.
Overview
18
18
years of professional experience
Work History
New Patient Coordinator
Pax Dental
07.2022 - Current
- Enhanced patient satisfaction by streamlining appointment scheduling and providing friendly service.
- Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments.
- Maintained organized patient records for easy retrieval and accurate billing practices.
- Increased office efficiency by creating clear communication channels between staff, patients, and healthcare providers.
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Tracked patient progress over time, ensuring appropriate follow-up appointments were scheduled as needed.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Surgical Coordinator
University Of Maryland
11.2019 - 07.2022
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Obtained payments from patients and scanned identification and insurance cards.
Administrative Assistant / Medical Assistant
American Surgical Associates, LLC
05.2007 - 11.2019
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Performed research to collect and record test data
- Scheduled office meetings and client appointments for team of 3 professional associates
- Managed accounts payable and receivable for medical office
- Interact with vendors and professional service personnel to receive orders
- Coached new employees on administrative procedures, company policies and performance standards
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
Education
High School Diploma -
Leonardtown High School
Leonardtown, MD06.1989
Skills
- Customer and client relations
- Organizing mail
- Faxing paperwork
- Invoice preparation
- Writing reports
- Correspondence handling
- Routing mail
- Restocking supplies
- Paperwork drafting
- Filing and data archiving
- Verifying insurance coverage
- Recording patient demographics
- Customer-service oriented
- CMS-1500 billing forms
- Purchase orders organization
- Accounts payable and receivable
- HCFA Common Procedure Coding Systems (HCPCS)
- Correcting discrepancies
- Transmitting medical records
- Appointment setting
- OSHA compliance
- Physician billing
- Letter preparation
- Workers' compensation knowledge
- Processing records destruction
- Professional phone etiquette
- Data entry
Timeline
New Patient Coordinator
Pax Dental
07.2022 - Current
Surgical Coordinator
University Of Maryland
11.2019 - 07.2022
Administrative Assistant / Medical Assistant
American Surgical Associates, LLC
05.2007 - 11.2019
High School Diploma -
Leonardtown High School