Tina Burgan
Roswell,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining order processes, as demonstrated at Walmart. Skilled in e-commerce strategy and exceptional at multitasking, I excel in fast-paced environments, driving efficiency and accuracy. Leveraged attention to detail to improve billing accuracy by verifying invoice data, significantly reducing outstanding receivables.
Overview
37
37
years of professional experience
Work History
Digital Shopper
Walmart
Roswell, GA
10.2023 - 08.2024
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Billing and Recieving
1st Choice Towing
Lilburn, GA
09.2000 - 02.2006
- Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
- Assisted in audit preparation, providing necessary documentation for thorough review of financial activities.
- Identified opportunities for process improvements, suggesting changes that led to increased efficiency in the billing department.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Improved billing accuracy by diligently reviewing and verifying invoice data.
- Reduced outstanding receivables by implementing effective collection strategies.
- Maintained accurate financial records, ensuring all transactions were properly documented and filed.
Waitres
Waffle House
Lawrenceville, GA
08.1987 - 09.2004
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
None - Required
Central Gwinnett High School
Lawrenceville, GASkills
- Order Fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Customer Service
- Attention to Detail
- Online Order Processing
- Online ordering familiarity
- Accurate money handling
- Payment Processing
- Sales expertise
- Multitasking and Organization
- Teamwork and Collaboration
Timeline
Digital Shopper
Walmart
10.2023 - 08.2024
Billing and Recieving
1st Choice Towing
09.2000 - 02.2006
Waitres
Waffle House
08.1987 - 09.2004
None - Required
Central Gwinnett High School