Summary
Overview
Work History
Education
Skills
Timeline
Generic

TINA BURNS

WACO,TX

Summary

Dedicated customer service professional with a proven track record in effective communication, problem-solving, and adaptability. Committed to delivering exceptional service and enhancing customer satisfaction.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

S2G
03.2020 - 09.2025

- Provided professional and friendly customer service.

- Assisted customers with questions, concerns and accounts.

- Handled customer interactions while maintaining a positive and professional attitude.

- Identified customer concerns and worked toward effective solutions.

- Communicated clearly with customers and coworkers.

- Maintained accurate information and completed required documentation.

- Followed company policies and procedures.

- Managed multiple customer-service responsibilities while maintaining attention to details.

Kitchen Manager

Waco Independent School District
07.2011 - 12.2020

- Managed daily kitchen operations and food- service activities

- Supervised and worked with kitchen staff to ensure daily responsibilities were completed.

- Provided service to students and staff in a professional and courteous manner.

- Maintained a clean, organized, and safe work environment.

-Followed food-safety and sanitation procedures.

- Handled daily responsibility efficiently in a fast- paced environment.

- Communication with staff and management to ensure smooth daily operation.

Customer Interaction Advocate

EMSI Examination Management Services
06.2005 - 05.2011

- Assisted customers with questions, concerns, and service needs.

- Provided professional and courteous customer support.

- Communicated effectively with customers by phone and other communication methods.

- Helped resolve customer concerns and find appropriate solutions.

- Maintained accurate customer information and documentation.

- Worked with team members and management to meet customer needs.

- Followed company policies and procedures while providing quality service.

Education

GED -

University High School
Waco, TX
06.1991

Skills

    - Customer servicee

    - Call center experience

    - Customer relations

    - Data management

Conflict resolution

    - Data entry

    - Client relations

    - Transaction handling

    - Professional telephone demeanor

Timeline

Customer Service Representative

S2G
03.2020 - 09.2025

Kitchen Manager

Waco Independent School District
07.2011 - 12.2020

Customer Interaction Advocate

EMSI Examination Management Services
06.2005 - 05.2011

GED -

University High School